Desktop Support Technician - Jobs in Saint John, NB

Job Description

Come work with us!We are not your average law firm.At Stewart McKelvey, we think: forward in a typically traditional field to outperform the expectations of our clients - and our employees. Our team members are the force that drives our business toward a modern, diverse and innovative future.Our goal is not to replicate what we have, but to continue to invest in new talent who contribute their diverse perspectives, ideas and experiences. At Stewart McKelvey, you are welcome to bring your whole unique self to work.In return, we offer a culture that supports flexible work arrangements, mental and physical wellness and we provide a competitive compensation and benefits package. A few things we offer:

• Flexible work arrangements for many positions, including work from home options
• A generous vacation allowance, as well as two "flex days" per year
• Top rate flexible health and dental plan
• Group Retirement Plan with employer contribution matching
• An annual wellness allowance, for a broad range of eligible expenses, such as fitness memberships and fees, fitness equipment, general health & wellness support, personal development courses, home office expenses
• A "Dress for your Day" policy
• Assistance for continuing education
• Social events and staff retreats
• A positive and fun work environment where we value inclusion and mutual respect

If this sounds like a work environment youd thrive in, you might be a great fit for our team!We are currently seeking a Desktop Support Technician to join our team based in Saint John, NB office.Type of Position: Full-Time, PermanentClose Date: Monday, November 22, 2021The OpportunityThe Desktop Support Technician will work independently supporting our Saint John office and will collaborate with IT team members Firm-Wide to provide high-touch technical support to members operating at all levels of the Firm.

• Work with team members to provide exceptional client service & support to end users for desktops, laptops, virtual machines, dictation devices, printers, mobile devices and peripherals
• Prioritize and respond to incoming helpdesk tickets, calls, emails, meetings, and projects in a fast paced environment
• Perform analysis, troubleshooting, and resolution of complex desktop problems for end-users and recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software
• Identify and escalate situations that require urgent attention
• Assess the need for and implement performance hardware upgrades to PCs including additional memory and replacement hard drives
• Collaborate with senior team members to ensure efficient operation of the firms desktop environment and for items that are beyond area of responsibility
• Contributes to the teams knowledgebase and documents changes and new procedures
• Setup and support of mobile devices including iPhone and Android
• Works with security products including mobile device management, multifactor authentication, encryption and more
• Perform moves, adds, and change requests as required
• Setup and troubleshoot IP based telephones
• Manage and continually update an inventory of all IT assets
• Liaise with third-party support and equipment vendors as necessary
• Maintain an adequate stock of spare parts to support the existing desktop environment
• Conduct research on desktop products in support of PC procurement and development efforts and evaluate and recommend products for purchase
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
• Hands on with job duties such as working under desks, running cables and renovating work areas
• Participates in a scheduled on-call rotation which may require afterhours and weekend work
• Adheres to the Administrators Security Policy including the User and Network Security Policy
• Other duties as assigned
• University degree, college diploma or equivalent work experience in the field of Information Technology required
• A+ or Microsoft certification a definite asset

Our Focus on InclusionWe believe that diversity and inclusion not only enhances the delivery of legal services to our clients, but contributes to a better workplace for our staff through the respected and valued input of diverse perspectives, ideas and experiences.It is our mission to promote diversity and inclusion throughout the firm, to support the diversity initiatives of our clients, and to encourage greater inclusion in our communities through sponsorships and support.Stewart McKelvey is committed to providing an inclusive workplace. During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process, such as an interview or testing, and who require accommodation should discuss their needs with the Recruiter.Interested Candidates:Please Note: We require that all members of the Stewart McKelvey team and visitors to our offices be fully vaccinated against COVID-19. Click here to learn more.For security purposes, applicants are asked to submit their resume, cover letter and any other accompanying application documents in PDF format.Interested candidates can apply here.We thank all applicants for their interest. However, only those selected for an interview will be contacted.No agencies please.Date PostedNov 5, 2021TypeFull-time - PermanentCareer LevelExperiencedCategoryInformation TechnologyWebsitehttp://www.stewartmckelvey.com/Quick Apply

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