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Insurance Advisor (Remote Work Eligible) - Jobs in Saint John, NB

TD Bank
Job LocationSaint John, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

TD DescriptionTell us your story. Dont go unnoticed. Explain why youre a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.Stay current and competitive. Carve out a career for yourself. Grow with us.Department OverviewEvery single day is an adventure! Within TDs Contact Center, youll find a community of colleagues helping TDs 25+ million customers to achieve their life goals.Your role within the Contact Center is essential to TDs success, as our customers are at the center of everything we do. Youll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.Grow, learn and lead; beyond your day-to-day work, youll be supported with professional development and encouraged to build an exciting career at TD. Youll help deliver a legendary experience to our business, our customers lives and our communities.Job DescriptionIt starts when you pick up the phone or log in online. With each conversation, youll be playing one of the most important roles supporting our customers happiness with the bank. Every day, you will:

  • Provide customers with the best solutions and offer advanced guidance and expertise on how TDs digital assets can help them meet their financial needs now and in the future.
  • Deliver outstanding inbound and/or outbound advice and service and/or sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.
  • Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
  • Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
  • Implement advice and customer service procedures and approaches to complete work efficiently.
  • Work effectively as a team, use and learn from each others knowledge and support your co-workers to resolve customer issues.
Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, youll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!Job RequirementsFor this role, we specifically require:
  • College Diploma or Undergraduate Degree and/or 2+ years of relevant experience.
  • Aptitude to successfully complete and pass required licensing
Your relevant skillset and knowledge will also get our attention. Show us that you:
  • Have strong communication skills to exchange ideas and customer information in a concise and logical way, handling sensitive customer information and resolving exceptions.
  • Possess computer & multi-tasking skills.
  • Thrive in a dynamic and time-sensitive environment.
  • Have advanced knowledge of our business and understand the functions of our various business areas.
  • Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.
Additional InformationWork From Home TransitionYou will begin your employment at the above location, once you reach the criteria of the work from home program, which includes but is not limited to a quiet workspace, minimum internet bandwidth, and tenure guidelines, you will be provided the opportunity to transition to work from home for part of the work week.#ZR#LIInclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.Job FamilyContact CentreJob Category - PrimaryCall CenterJob Category(s)Call Center, Finance / Accounting, Insurance, Retail Banking - Customer Service, Retail Banking - Financial Services, Sales & Business DevelopmentHours35Hours/Availability DetailMonday-Friday, 3PM-11PM, Saturdays 12PM-7PMBusiness LineTD InsuranceTime TypeFull TimeEmployment TypeRegularCountryCanada**Province/State (Primary)New BrunswickCity (Primary)Saint JohnWork Location420 Rothesay AvenueJob Expires04-Jan-2022Quick Apply
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