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IT Support Specialist (Application Support Specialist) - Jobs in Saint John, NB

Mariner Partners Inc.
Job LocationSaint John, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionMariner Innovations is part of the Mariner Partners group of companies, known for investing in and building technology companies with themes of big data, software innovation, commitment to customer success and developing international growth markets. In addition to Mariner Innovations, Mariner Partners consists of Mariner xVu™, Shift Energy and East Valley Ventures:

  • Mariner xVu™ is the world leader in Software Defined Monitoring for managed and unmanaged IP video, streaming and broadband/Wi-Fi networks. Our software helps operators centrally manage the complexity required to deliver new video services with real-time visibility into subscriber experience – anywhere.
  • East Valley, the start-up acceleration division of Mariner Partners, has made over 30 investments, with multiple exits, including Q1 Labs, Internet Security for Banking, sold to IBM; and Radian6, Marketing Cloud Analytics sold to SalesForce.com. The organization specializes in mentoring and providing support to entrepreneurs.
  • Shift Energy’s Energy Optimization System [EOS] automates the real time tuning of independent energy systems for large building complexes. The world’s leading building managers are using Internet-based Big Data and low cost IoT sensors to drive down energy operational costs.
Founded in 2003, Mariner Partner’s head office is located in Saint John, New Brunswick. We believe in making a positive impact in the communities where we live and work – our team and our customers are located in major cities across Canada and in North and South America and Europe.Why Mariner PartnersWe believe in making a positive impact in the communities where we live and work – our team is located in major cities all across Canada, throughout the US and internationally. We are proud to be headquartered here, and are passionate about growing a strong technology sector here in Atlantic Canada and beyond. We offer competitive compensation; benefits packages and training and development.We are proud to have been recognized by Progress magazine as one of Atlantic Canada’s TOP 101 companies, ranking #46 on 2015’s list, up from #62 in 2014.We recognize that empowered employees are more innovative, more efficient, deliver better customer service and can flat out-perform conventional organizations. Our people have built products for national deployments at the world’s largest TV and Internet companies and leading real estate, financial and government organizations.We are looking for passionate IT professionals who are curious about data, who love solving problems for customers and who want to grow their careers.Join our growing team!Job DescriptionTaking direction from the IT Support Manager and other technical leaders, you will take end-to-end responsibility for your work:
  • Configure and support Beauceron applications
  • Assist with operations of Beauceron platform, analyze and report on data to clients
  • Provide exceptional support to customers
  • Configure and support applications on behalf of Mariner
  • Provide operational assistance of Mariner Applications
  • Business and data analysis of applications to provide insight and performance to clients
QualificationsOur ideal candidate:
  • Excellent problem-solving skills
  • Strong technical and organizational skills
  • Attention to detail
  • Enthusiasm
  • Ability to describe technical information in easy-to-understand terms
  • Good communication skills
  • Teamwork and Collaboration skills
  • Self-motivated, prompt, & the ability to work independently.
  • Quick understanding & willingness to learn new computer technologies.
  • Positive attitude & organized with strong interpersonal, verbal & written communication skills.
Experience & Qualifications:
  • 0-4 years of experience
  • Excellent knowledge of Windows 7/8.1/10.
  • Excellent knowledge of Android and Apple phones
Additional InformationMariner Innovations offers:
  • Competitive Salary
  • Subsidized Health, Dental, and Insurance Benefits
  • RRSP Matching program
  • Access to training and development
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