Quality Assurance Specialist - Jobs in Saint John, NB

Job Description

Work From Home Anywhere In The Province Of New BrunswickThe team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Our strategic focus is on People, Prevention, and Integrity. We strive to create an exceptional experience for our people and our clients; prevent injury and disability and maintain the integrity and sustainability of the system for generations to come.Reporting to the Director, Quality Management Services, you will be responsible for the quality assurance strategy within the claims division. This means ensuring legislation, policy, and processes are applied consistently and correctly across the division which is directly linked to our strategic goal of “Integrity” and the supporting objective of “advance and leverage our capabilities in enterprise risk management and quality assurance”. You are also accountable to deliver timely results of all Quality Reviews within the Claims division. You will also use relevant feedback from stakeholders, partners, and other departments to continuously improve the program while continuously educating employees on Quality principles and objectives. This position can be located anywhere in the province of New Brunswick.Your key areas of responsibility will include:• Planning, scheduling, and conducting quality assurance reviews to ensure legislation, policies and processes are implemented consistently and correctly.• Creating and issuing summary reports of file reviews.• Ensuring that the Quality Management System is delivering consistent results as priorities and processes change.• Supporting the analysis and implementation of recommendations to improve quality.• Monitoring, managing, and improving a robust QA System that supports the quality goals for the claims division.• Creating and delivering the annual QA plan.• Collaborating with other departments so that there is visibility and action planning on those opportunities.You embrace the following competencies:• Adaptability• Client-focused Service• Ensuring Accountability• Teamwork and Collaboration• Auditing• Information Gathering and Processing• Quality Focus• Quality Management and Assurance• Written Communication• Organizational Performance AnalysisYou, as a successful candidate, possess:• University degree.• Three to five years of experience in quality assurance or continuous improvement tools and methodologies.• Minimum five years’ experience in claims management.• Working knowledge of legislation, policies and processes including claims management.• Audit certification (Quality Auditor Certification (CQA) or alternate designations such as CPA or CIA) or relevant experience is an asset.Written and spoken competence in English is required.Pay Scale $79,439.86 to $93,458.67WorkSafeNB offers a competitive annual salary with excellent benefits, including:• Comprehensive benefits package (health, dental, life insurance and LTD insurance)• New Brunswick Public Service Pension Plan• Competitive vacation and leave entitlements• Enhanced opportunities for professional learning and development• Ability to work remotely from any location in New BrunswickIf you are interested in an exciting and rewarding career with WorkSafeNB, please apply online at www.worksafenb.ca by December 14, 2022.We thank all those who apply however only those selected for further consideration will be contacted.For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.Quick Apply

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