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Residential Team Manager - Jobs in Saint John, NB

TD Bank
Job LocationSaint John, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

TD DescriptionTell us your story. Dont go unnoticed. Explain why youre a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.Stay current and competitive. Carve out a career for yourself. Grow with us.Department OverviewManage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverage appropriate support functions in the investigation and assessment of claims, ensuring timely resolution while mitigating risks and escalation.Job DescriptionReporting to the Senior Manager, Residential Claims; the Team Manager is responsible for the day-to-day performance of the Residential Team of Claims Advisors. The Team Manager is responsible for coaching Advisors on the customer experience, productivity and quality aspects of their position; for supporting the achievement of business objectives; for participating in the evaluation of individual and group performance; and for inspiring team members to achieve results.Job RequirementsCommunicates expectations to team members; manages performance and provides ongoing coaching, feedback and recognition on all customer experience, risk, productivity and quality aspects of the role.

  • Administers employment conditions fairly and objectively.
  • Creates and fosters a motivating work environment.
  • Develops team members.
  • Manages the implementation of change within the team.
  • Establishes and maintains effective relationships with key partners.
  • You are able to create and sustain positive team spirit and a constructive working environment within the team.
  • You have solid understanding of how to coach and motivate a team and are familiar with the company performance management processes.
  • You are a role model influencing individuals towards achievement of objectives and you have a thorough understanding of the coaching process and techniques required to coach Analysts.
  • You have a strong client orientation.
  • You demonstrate superior interpersonal and communication skills.
  • You have sound knowledge of problem solving techniques.
  • You have effective analytical skills and demonstrate leadership skills.
  • You demonstrate support for change and understand basic change principles and you demonstrate the ability to adapt to changing situations.
  • Previous leadership experience and have demonstrated the Leadership Profile.
  • You have solid understanding of how to coach and motivate a team and are familiar with the company performance management processes.
  • Completion of CIP courses is an asset. Exposure to structural losses, scoping, estimating and a computerized estimating system an asset
  • Exposure to Xactimate and XactAnalysis is an asset
InclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.Job FamilyGeneralJob Category - PrimaryInsuranceJob Category(s)InsuranceHours35Business LineOtherTime TypeFull TimeEmployment TypeRegularCountryCanada**Province/State (Primary)New BrunswickCity (Primary)Saint JohnWork Location420 Rothesay AvenueJob Expires07-Oct-2022Quick Apply
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