Staff Technical Writer - Jobs in Saint John, NB

Job Description

Staff Technical WriterDescription:Genesys is searching for a talented writer to join a small, distributed team that publishes Web-based documentation for our enterprise, cloud-based product. The successful candidate will understand and be a self-starter who identifies and addresses issues without constant oversight; well-organized and able to provide regular status updates; a strong communicator who reaches out as needed to request support and drive progress; flexible and organized enough to adjust their day-to-day work to meet shifting priorities and assignments.About our team:The Genesys Cloud Documentation Team creates, maintains, and continuously improves the technical documentation websites that help people learn how to use and understand Genesys’s software.What you’ll do at Genesys:

• Produce high-quality technical content that adheres to our style guides and standards.
• Communicate quickly and effectively with project managers, product owners, UX team members, QA team members, and development team members to facilitate understanding of deliverables, estimates, and prioritization.
• Triage and resolve platform and Web-related issues on the current WordPress-based site, related automated processes, and supporting technology framework.
• Play an essential role in designing, building, coding, deploying, and migrating to a new Web-based CMS/LMS that will provide intuitive, interactive, personalized experiences by leveraging a variety of cloud technologies.
• Partner with other IT teams to seamlessly integrate the Resource Center with Genesys’s enterprise systems and knowledgebases.

Who You Are:

• You have a passion for learning and applying new technology and are tenacious in the face of challenges.
• You are experienced with development, testing, automation, and troubleshooting tools and processes.
• You are committed to collaboration and teamwork in all facets of your work.
• You adapt well to shifting priorities and timelines using analytical and problem-solving skills as well as strong oral and written communication skills.

Requirements:

• Significant experience writing technical publications for a technical audience.
• Proven ability to manage, prioritize, and deliver technical writing projects in fast-paced work environment aligned with a continuous release cycle.
• Excellent organization, communication, and interpersonal skills.
• Familiarity with online content-delivery tools and platforms.
• Working knowledge of Javascript, HTML, CSS, PHP, Jenkins
• Experience with CMS or LMS development, deployment, or migration
• Experience with source controls systems, such as Git
• Experience with Agile principles
• Desired experience includes familiarity with contact-center software, telecommunications technology and standards, network-based solutions, or other highly technical systems.

Benefits:

• Flexible work schedules and work from home options
• Development and career growth opportunities
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance
• Family friendly leave allowances, including paid maternity and paternity leave

#LI-PS1Covid-19:Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.Reasonable Accommodations:Genesys is committed to providing an inclusive barrier-free environment, starting with the hiring process. If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.About Genesys:Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.comGenesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.Quick Apply

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