Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Support Specialist - Mitel SMB - Jobs in Saint John, NB

Innovatia Inc.
Job LocationSaint John, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Technical Support Specialist Mitel SMBAbout InnovatiaInnovatia Technical Services Inc. (ITSI) is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support, and information auditing.The PositionWe are looking for a Technical Support Specialist to provide excellent customer service to our customer. You will join an existing team of highly skilled technical support professionals where training and certifications are provided.Responsibilities

  • Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications.
  • Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of issues in VoIP environments
  • Collect system and event log information.
  • Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems.
  • Install, configure, and maintain lab equipment
Personal Attributes:
  • Logical and analytical approach to problem solving
  • GREAT communications skills
  • Strong technical aptitude
  • Organized, independent, dependable, self-motivated, takes ownership and initiative
  • Proficient in written and verbal English
Qualifications
  • Post-secondary education in a technical field
  • Experience in any of the following areas is considered an asset:
  • Technical Support experience
  • Previous experience using CRM database
  • Support of core PBX Technology and related VOIP networks
  • TCP/IP (IP Networking)
  • Linux Operating Systems; Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc)
  • Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS
  • Previous experience working with or supporting Mitel 250, 200 and 400
  • Experience with Remedy and Jira
Innovatia BenefitsInnovatia benefits are specific to the country of your work location and will be discussed by the recruiter during the interview process.
  • Medical and dental insurance coverage
  • Immediate eligibility for benefit coverage
  • Employer sponsored investment program
  • Employee Assistance Program (EAP) with 24/7 access
  • Option to work remotely from home office
We thank all candidates for their interest, however, only those selected for an interview will be contacted.Innovatia is an equal opportunity employer.Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Technical Support Specialist - Mitel SMB Related Jobs

© 2021 HireJobsCanada All Rights Reserved