Dispatcher (Dispatch Operator) (Hiring Pool) - Jobs in Shubenacadie, NS

Job Description

Department: Service Nova Scotia and Internal ServicesLocation: SHUBENACADIEType of Employment: TermUnion Status: NSGEU - NSPGClosing Date: 8/5/2022 (Applications are accepted until 11:59 PM Atlantic Time)Hiring Pool InformationThis competition could be used to fill part-time and full-time position with the potential statuses of permanent, term, temporary, casual for the position of Dispatch Operators.About UsThe Shubenacadie Radio Communications Centre provides public safety and public works dispatch and call notification services to hundreds of organizations at all levels of Government in Nova Scotia. Shubenacadie Radio Communications Centre provides 7-24-365 dispatch, call notification, critical activity monitoring, emergency notifications, answering services, secure alarming and remote infrastructure management (telecommunications tower sites) to support many first response services such as EMO, volunteer Fire Services, Conservation Enforcement and others.About Our OpportunityAs the Dispatch Operator, you are responsible for the provision of dispatch, call notification, call answering, database queries and activity monitoring and alarming services for a variety of federal, provincial, and municipal government departments and agencies. You must frequently access multiple communications and information technology tools and databases (such as criminal and summary offense databases and Registry of Motor Vehicle databases) to support these activities through administrative and record keeping, and monitoring functions including: coordinating and recording service technician activity at the dispatch center (and more then 50 telecom sites); critical activity monitoring and alarming for policing and security functions; and, after hours notification of emergency services personnel.About YouTo be successful in this role, you will have completed High School and have five years of related experience or an acceptable equivalent combination of training and experience. First and foremost, the successful candidate will take pride in high quality service delivery. The candidate must have high attention to detail, excellent organizational skills, and superior oral and written communication skills, and must detail in their submission their client service experience (i.e., in a public customer service environment, or providing support to internal clients).The ideal candidate will also have the following skills and work experience:

• The operator is required to be trained and to understand, in an emergency and/or disaster setting, the use of multiple specific Standard Operating Procedures (SOPs) for individual agencies. For example, the SOPs covering the transport of prisoners to and from court and correctional institutions by the Nova Scotia Justice Sheriff Service.
• You must have knowledge of computer software programs, such as the Microsoft Office Suite, including Word, Excel, Outlook, as well as internet-based programs.
• You must be a strong team player, resourceful, reliable, able to use good judgment, take initiative, have excellent communication skills, a high degree of organizational skills, be able to maintain several tasks simultaneously, able to stay calm during time of crisis and determine priorities with minimal supervision, while maintaining confidentiality.
• Typing skills are an asset.

Additional Information

• Location is in Shubenacadie only.
• Candidates agree to provide a hearing test and submit to on-line testing before being asked to attend an interview.
• Operators are required to work shift work with minimal supervision. If successful, you must be available to work varying 12-hour shifts during daytime, evening, and overnight shifts, including weekends and holidays. Scheduling and time off is granted based on length of service.
• The facility is a 24-hour operation and is a tobacco free environment.
• Successful candidates will complete a minimum of 6 weeks to a maximum 8 weeks on-site training program during which time continuous evaluation will determine continuation in the position.

EquivalencyApplicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.BenefitsBased on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.

Pay Grade: TE 15Salary Range: $1,573.93 - $1,815.85 Bi-WeeklyEmployment Equity Statement:Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link: Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.Quick Apply

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