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Job Location | St. John's, NL |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Brand – Dealermine CRMLocation – In office St. Johns, NL or REMOTE Opportunities in NLReports to – BDC Team Manager, Dealermine CRMDealermine CRM, a Quorum brand, is currently looking for Appointment Coordinators to join our growing team.THE OPPORTUNITYThe Appointment Coordinator is the primary point of contact between the Dealership and their customers. With the focus always on customer service, the appointment coordinator schedules routine and unplanned maintenance for vehicles. The goal is always to build and maintain positive relationships between both parties.ROLE RESPONSIBILITIESRole responsibilities are primarily phone-based and include, but are not limited to, the following:· Receive and respond to inbound calls from customers who want to schedule service with their dealership.· Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after a dealership visit.· Respond to all customer inquiries by listening to understand, showing empathy, and gathering all applicable information before recommending solutions.ADDITIONAL DETAILS