Check-In Agent (Full-Time) - Jobs in St. John's, NL

Job Description

In support of current ventures, and while continuously seeking new business opportunities, Cougar Helicopters Inc. adheres to the highest principles for safety and efficiency, exceeding industry standards and expectations for the safe transportation of passengers and the conduct of Search & Rescue operations. We place value on: strong leadership; a trained, empowered and competent workforce; open and respectful communications with employees, customers and suppliers; and delivering on our priorities.We operate a fleet of modern Sikorsky S92 helicopters in both offshore passenger transportation and Search and Rescue (SAR) roles. We operate out of a state-of-the-art heliport, hangar and dedicated SAR facility, which has a proven 24/7 365 response posture of being airborne within 20 minutes. The world class training our flight crew receives is completed in one of the most advanced flight simulators provided by CAE which is located in St. Johns, Newfoundland & Labrador. Cougar Helicopters is a recognized and respected leader among helicopter operators throughout the industry and always remains proactive in the advancement of flight safety.Cougar Helicopters Inc. currently has a full-time opportunity for a Check-In Agent.General Job Definition

• Administration of daily passenger and cargo movements to offshore locations;
• Passenger interaction with professional and courteous manner;
• Liaise with Traffic Agents on daily flying program;
• Liaise with Ramp Supervisor on daily flying program; and
• Administer company and customer policies regarding passenger requirements for offshore travel.

Key Job Responsibilities

• All aspects of flight departure preparation, including: checking in passengers, baggage, and freight; preparing the pre-flight manifest; and maintaining the departure and arrivals records in the POB systems used by each operator;
• Ensure passengers have a photo ID for verification;
• Ensure passengers verify their personal information and next of kin information at check-in;
• Verify prescription and non-prescription medications;
• Having the passenger complete the required offshore registration form and gather any supporting documentation (BST, medical certificate, etc.) that the passenger may have on their person;
• Enter the registration form into the POB management system and update the training records for the passenger as required;
• Assisting with preparing flights for departure;
• Transfer freight onto the flight;
• Notify Traffic Agent if payload exceeds the available payload on the flight;
• Direct all requests for additional payload or passenger bumps through the traffic office;
• Give final payloads to the traffic office no later than 30 minutes prior to flight departure time;
• Prepare four copies of the final manifest for Ramp/Security Attendants;
• Page all passengers into the briefing room;
• In case of a delay, ensure passengers have been provided with the most up-to-date information regarding new departure times, and reasons for the delay;
• Issuance of pagers as required for delayed/cancelled passengers;
• Issuance of meal, hotel and cab vouchers as required for delayed/cancelled passengers;
• Provide restocking of check-in and counter materials information;
• Weekly inventory of baggage tags; and
• Other duties as assigned by the Passenger Movements Lead.

Safety and Quality Responsibilities

• Practice workplace safety;
• Be familiar with and Comply with the Cougar SMS and HSE policies and procedures;
• Be responsible for knowing, understanding and complying with the workplace requirements for the Cougar’s day-to-day operations and asking for assistance when they are unclear about a workplace process to complete a job task safely;
• Report hazards: If an employee encounters an unsafe or harmful condition or situation or if they are unclear if a task is safe, the employee is responsible to report this immediately to their supervisor or through the Cougar Safety Hazard Observation Program (S.H.O.P.); and
• Wear the proper personal protective equipment (PPE) when needed.

Minimum Qualifications

• 1 year of relatable experience;
• Must be able to obtain and maintain clearance for RAIC pass; and
• High School Diploma

Knowledge, Skills and Abilities

• Ability to work independently and as part of a team;
• Must demonstrate understanding of a daily flying program, operational requirements and limitations for departing or not departing a flight;
• Ability to learn and work effectively within the POB management systems used by individual operators;
• Ability to organize and prioritize work;
• Must display professionalism in dealing with both passengers and logistics personnel;
• Must always positively represent Cougar in all dealings with the public;
• Must display knowledge of the regulations for offshore travel as they affect this department, which have been mandated by Transport Canada and the C-NLOPB;
• Must be aware of further regulations and restrictions as they have been mandated by the various operators;
• Work efficiently in a Windows based program; and
• Previous experience in aviation will be considered an asset.

Cougar Helicopters Inc. in an equal opportunity employer offering a competitive compensation and benefits program. Interested parties should forward their updated resume and cover letter to Human Resources no later than the close of business on November 24, 2022. Please attach a resume and cover letter in the form of PDF or Microsoft word document and identify your interest in the position by stating the subject line: CHI-CIA-FT-11-2022”Job Type: Full-timeSalary: From $17.80 per hourBenefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• 12 hour shift

Education:

• Secondary School (required)

Experience:

• relatable: 1 year (required)

Language:

• English (required)

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