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Facility Service Worker - Desk (Call-in) - Jobs in St. John's, NL

City of St. John's
Job LocationSt. John's, NL
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job Number: J0922-0210Position Title: Facility Service Worker - Desk (Call-in)Department: Community ServicesAppointment Status: Call-inEmployee Group: CUPE 1289Job Category: Customer ServiceCompensation: $27.24/HourClosing Date: September 16, 2022Our City, Our FutureSt. Johns is a progressive city with a strong connection to the past and a positive outlook on the future. As one of the oldest cities in North America we have a unique history, but we are also a growing city with the needs and opportunities of a modern urban population. The City of St. John’s is committed to recruiting world-class talent and expertise to join our City staff, more than 1200 strong, who provide a vast array of valued services to the residents of St. Johns and the metropolitan area. If you are an innovative thinker with a positive attitude and a commitment to quality, we want you to help us make St. John’s a city where people want to live and feel they belong.The OpportunityProvides excellent customer service to exceed the customer’s satisfaction. This includes answering questions about the Recreation Division, programs and activities. On a daily basis completes daily cash reports, reconciles cash, process class registrations, memberships and facility rentalsAccountabilities

  • Provide quality customer service by answering public inquiries on recreation and City programs and services offered;
  • Process registration requests (ie: swim lessons) and facility bookings (ie: gym rentals), whether in-person, phone or email using the assigned software;
  • Receive payments for facility bookings, registration and point-of-sale services using cash, debit and credit;
  • Prepare/Reconcile daily cash reports and bank deposits;
  • Conduct inventory control of facility equipment (ie: meeting room AV equipment) and swim/fitness passes; and
  • Other duties assigned related to the position.
The successful applicant will be required to participate in all training programs applicable to this position and other related work. The above statements reflect the general duties considered necessary to describe the principal functions of the job identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.QualificationsQualifications - High School DiplomaSpecific Skills /certifications - Use of various computer-based programs. Must be able to type 30 words per minute or greater and will be required to successfully complete a customer service aptitude test as administered by the Employer. Must provide a Certificate of Conduct, with Vulnerable Sector check.Relevant Experience – 1 year experience in customer service environment, accepting, processing and reconciling cash, debit and credit transactions or one year experience in a similar field sufficient to attain full competence.Experience working with children, youth, and adults of all ages would be an asset.Working ConditionsThis position will work in a fast-paced and a multi-tasked recreation environment. Will be required to work day and/or evening shiftsPhysical RequirementsThis position will require the ability to stand for periods of time, ability to answer phones, use computer and complete required paperwork. Some lifting of equipment (ie: AV equipment) may be required.Hours of WorkCall-in shifts as requiredApplicants must be members of the Canadian Union of Public Employees, Local 1289, or should be prepared to join the Union immediately upon appointment.We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interview will be contacted. The City of St. Johns does not accept applications in person, by email, fax or mail. Applications will be received up to 12:00 Midnight (Newfoundland Standard Time) on closing date.This City of St. Johns is an equal opportunity employer and is committed to theemployment of a qualified workforce which reflects the communitys diversity.Quick Apply
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