Partnership Specialist/Account Manager - Jobs in St. John's, NL

Job Description

Partnership Specialist/Account ManagerDo you want a job where your work is valued Do you want to make a differenceCome join our team! We’re a growing Newfoundland-based tech startup, located smack down in the middle of downtown with a spectacular view of the St. John’s harbor. We’re seeking a bright, tech-driven and customer-oriented individual to represent our company as our Partnership Specialist/Account Manager Specialist. Our ideal candidate is a people person, with a background in customer support, with an interest in technology.Sound like youAt Oliver POS Inc., our client relationships are a top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact for partnerships. Our ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be a people person, with a background in customer support and an interest in technology.. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!*Objectives of this role

• Act as the main point of contact in all matters relating to client concerns and needs

• Build and strengthen client relationships to achieve long-term partnerships

• Maintain accurate client records, keeping track of any contract updates and renewals

• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

• Attract and mentor new partners and clients

• Help new partners with onboarding and training on our system/product

• Take inquiries and requests from partners/customers and address their needs

• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs

• Meet regularly with other members of the team to discuss progress and find new ways to improve business

• Generate progress reports to give to clients and higher-ups within the organization

• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

• Manage and find new accounts

• Manage accounts from Europe to North America… With potential to travel!

Skills and qualifications

• Internship or professional experience in a sales, partnership, or customer service role

• Ability to multitask and juggle several responsibilities simultaneously

• Strong written and verbal communication skills

• Organizational skills and good attention to detail

• Technical skills

Preferred qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

• Proficiency with common customer success and customer relationship management software

We Offer:At Oliver POS, we value our staff. As a start up, every role is an important one, and everybody makes a difference. You will have opportunities to learn, to lead, and to succeed. You will be part of a young, vibrant and dynamic team with colleagues in Canada, Denmark and India. Our work environment is friendly and informal, and we hold many events outside the office to emphasize the social environment. At the same time, we take responsibility and do our very best to excel both individually and as a team. Our bright and spacious St. John’s office is located right in the middle of downtown, and offers a stunning view of the harbor. Besides the view, working downtown means you’ll be in close proximity to the city’s best coffee shops and restaurants.You can learn more about our company at www.oliverpos.com.About Oliver:Oliver POS is a WooCommerce point of sale software that’s simple, smart and easy to use. With one database and one platform, Oliver POS is the perfect integrated point of sale solution for your WooCommerce shop.We aim to revolutionize the future of the POS industry. At Oliver POS, we understand the potential of Point of Sale software, and all that it can accomplish for shop owners and customers alike. Our goal is to raise it to the next level and provide shop owners with the freedom and convenience to run their unique shop successfully. With its endless possibilities for customization, we strive to make Oliver POS the most versatile and accommodating POS on the market.Oliver POS was founded in 2018 by Mathias Nielsen in St. John’s, Newfoundland, and has steadily flourished in the last two years. Although we are based in Newfoundland, our services have reached an international level, powering shops in 80 countries worldwide. We are a devoted, hardworking team of bright individuals, and we are constantly striving to expand and to improve.*Job Types: Full-time, PermanentBenefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• St. Johns, NL: reliably commute or plan to relocate before starting work (required)

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