Service Manager - Automotive - Jobs in Surrey, British Columbia, V4N 3P9

Job Description

Lead the charge in keeping the wheels turning - we #39;re looking for a driven Service Manager to steer our team to success!Position: Service ManagerType: Fulltime PermanentLocation: Surrey, BCCompensation: Starting at $110,000/year (D.O.E.) plus bonusesWhat We Offer:

• Attractive Compensation: Starting at $110,000 / year. PLUS Excellent bonus plan
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching. Bonus plan.
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview:The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department #39;s annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers. Duties and Responsibilities:Leadershipamp; Team Management

• Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties.
• Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
• Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
• Partners with the location and Human Resources in the recruitment and selection of talent.
• Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Maintains technician file for apprenticeship documentation and other payroll matters.
• Manages all payroll documentation.
• Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Service and Mobile Departments.
• Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
• Proactively manages departmental budget, including:
  • Direct involvement to meet or exceed all budgetary guidelines set for the Service Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls
  • Regularly monitor actual performance to plan
  • Reviewing daily budget and department performance reports
  • Studying trends to determine how to increase profitability of department.
  • Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.

Sales and Marketing

• Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership #39;s service objectives.
• Contacts vendor representatives for assistance when the need arises Customer Experience
• Constant focus on developing, maintaining, and improving customer relations.
• Actively bids on new tenders.
• Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews.
• Visits customers on a regular basis.

Required Qualifications

• Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry.
• Minimum 3 years demonstrated experience in successfully leading diverse teams.
• Strong verbal and written communication skills.
• Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
• Possesses a strong understanding of business principles, and sound business judgement.
• Detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with Excellent customer service skills.
• Proficient with Microsoft Office Suite.
• Experience working in a customer service focused, high-volume, fast-paced environment.

Asset Qualifications

• Journeyperson Commercial Transport, Heavy-Duty technician, HD Mechanic or Diesel Mechanic is an asset.
• Experience working in a unionized environment.
• Training in Business Management or a related field.

Who We Are:Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 16 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.Velocity Truck Centres is an equal opportunity employer.#HP01Job Posted by ApplicantPro