Care Coordinator- Onboarding (Full Time) - Jobs in T6N 1E5 Edmonton Alberta

Job Description

About Us:Total Life is pioneering the evolution of preventive health, aiming to redefine healthcare through a patient-centric telehealth platform, particularly for older adults. At Total Life, we are on a mission to support seniors and combat mental health issues by making quality, affordable emotional support services easily accessible. We are empowering older adults to live more fulfilling lives because we know age is just a number.The Opportunity:As a Care Coordinator at Total Life, you will play a pivotal role in managing and responding to various forms of communication and administrative tasks. Your primary focus will be to ensure the seamless and efficient handling of inbound communications, converting them into first appointments, and contributing to the overall satisfaction of the client #39;s journey to their first session. This is a hybrid position.Your Role:

• Handle inbound emails, SMS, and calls from general inquiries, providers, and existing clients.
• Effectively handle a high number of inbound calls.
• Be comfortable making a high volume of outbound calls.
• Provide clinical support through these communication channels as required.
• Ensure timely and effective responses, maintaining high standards of customer service.
• Manage the process of a client #39;s initial communication to booking their first session with Total Life.
• Verify insurance coverage for potential clients and match them with a therapist who fits their needs.
• Address and resolve any concerns about the offered services through objection-handling techniques.
• Complete various forms and administrative tasks as assigned.
• Work closely with active-care, administrative, and clinical teams to optimize client care and service delivery.
• Participate in team meetings and contribute to continuous improvement initiatives.

Requirements

• Proven experience in customer service, administrative roles, or care management.
• Excellent communication skills, both verbal and written.
• Weekend availability required
• Strong organizational and multitasking abilities.
• Ability to handle sensitive information with discretion and professionalism.
• Expert in conflict management.
• Familiarity with EHR, CRM, and other communication tools.

BenefitsWhat We Offer:

• A chance to be a part of a ground-breaking start-up in healthcare innovation.
• A collaborative environment where your ideas can significantly impact preventive health care.
• We put emphasis on the development of our team members to ensure they always have room to experience, learn and grow into different areas of the business.

Job Type: Full - TimePay: $18- $20 cad hourlyExpected hours: 40 per weekBenefits:

• Paid time off

Schedule:

• Flexible but weekend availability required