Service Support - Jobs in Tantallon, NS

Job Description

Halifax Public Libraries invites INTERNAL and EXTERNAL applications for the position of Service Support at Tantallon Public Library. This is a term position up to August 31, 2022, unless the position is determined to end earlier.Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants’ needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.ABOUT THE BRANCHTantallon Public Library has lots of bright, open space for studying and computer use, socializing in the lounge or playing in the dedicated preschool area. Serving the communities of Upper Hammonds Plains, St. Margarets Bay, and portions of the South Shore, including Peggys Cove, the library welcomes people of all ages to enjoy the many programs and services that are offered by staff and community partners.KEY RESPONSIBILITIESUnder the direction of the Branch Services Lead, the Service Support will:Public Service:

• Answer basic customer inquiries in person and on the telephone. (i.e., directional questions such as branch hours, program times; standard program registrations); refer customers to appropriate staff as needed
• Answer routine customer account inquiries on the telephone, following standard procedures.(i.e., items out on an account, return dates, renewals, and updating customer contact information); refer customers to appropriate staff as needed
• Set up, take down and cleaning of rooms, equipment and supplies for programs/meetings
• Assist with programs in the library and at community sites
• Ensure audience safety, comfort and appropriate behavior at programs

Working with Materials Handling:

• Check in materials
• Lift, pack and unpack bins of library materials
• Clear book drop
• Sort and route materials and mail
• Process holds and Borrow Anywhere, Return Anywhere (BARA) returns
• Prepare items to send out to Home Delivery and Borrow by Mail clients
• Shelve library materials
• Maintain library materials in proper order
• Move collections of library materials (e.g. shifting, storage)
• Tidy branch/department and clean equipment
• Assist with promotion and display of materials, programs and services
• Retrieve and process items for circulation and collections action lists as well as floating materials for redistribution
• Provide collection maintenance support:
• Sort, process, repair or discard library materials
• Resolve problem items (e.g. mismatches, missing pieces)
• Using guidelines and procedures, enter and edit information in the database (ILS):
• Handle mismatched items
• Set items to Damaged status
• Discard pre-selected items
• Change the status of items (i.e. storage, trace)
• Enter/edit customer information (i.e. phone number, email, enter paper registration forms into database)

DO YOU HAVE WHAT IT TAKESEducation and Experience:

• Completion of Grade Twelve (12) or equivalent & one (1) year of related experience (Related experience can come from a number of sources. (i.e., volunteer work, community work, customer service, hospitality, or retail experience.)

Requirements:

• Read and write English
• Sort in alphabetic and numeric order
• Basic computer knowledge and skills including:
• Functions of a web browser
• Email applications

Assets:

• Fluency in a second language

This is a unionized position. Preference will be given to internal applicants from the NSUPE Local 14 bargaining unit.Who We AreCommunity is at the heart of all that we do at Halifax Public Libraries. We serve the 430,000 residents of the Halifax region through our 14 branch libraries, online resources, and by reaching beyond our walls into our communities. The Library blends the best of traditional service with innovative programs, collections, spaces and technologies, attracting more than 3 million in-person visits each year. We are driven to achieve excellence in service, access, diversity and technology to create the best possible outcomes for our community.Offers of employment are conditional upon an acceptable Criminal Record Check, which may include a Vulnerable Sector Search. Having a criminal record does not necessarily disqualify you. We encourage all qualified applicants to apply regardless of their background. Any questions regarding these requirements can be directed to HPLCareers@halifax.ca.We thank you for your interest in employment with Halifax Public Libraries, however, only those candidates selected for an interview will be contacted.Employment TypePart TimeBranch/DepartmentTantallon Public LibraryHourly Rate$22.79 - $26.00ScheduleWeek One:Mon / 9-1Tues / 5-9Wed / 9-5Thurs / 9-5Fri / 11-6Week Two:Tues / 5-9Wed / 9-5Thurs / 9-1Fri / 11-6Sat / 9-5Bi-weekly Hours56Posting Close Date14-Jun-2022Assignment Start Date30-Jun-2022Assignment End Date31-Aug-2022Job Expires14-Jun-2022Job Type: Part-timeSalary: $22.79-$26.00 per hourQuick Apply

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