Digital Content Administrator (Webmaster), Global - Jobs in Thornhill, ON

Job Description

WSP is one of the worlds leading professional services firms. Our purpose is to future proof our cities and environments.We have over 48,000 team members across the globe. In Canada, our 8,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.The excellence we bring to our work and to our workplace has been recognized far and wide. We are among the LinkedIn Top 25 Companies two years in a row, one of the Top 100 Sustainable Companies in the World (and among the Top 10 in Canada), and we earned Platinum Elite Recognition through our participation in more than half of Canadas Top 100 Infrastructure Projects.At WSP :We value our people and our reputationWe are locally dedicated with international scaleWe are future focused and challenge the status quoWe foster collaboration in everything we doWe have an empowering culture and hold ourselves accountableFLEXIBLE LOCATIONS IN QUEBEC OR ONTARIOReporting to the Director, Global Digital Experience, you are responsible for supporting the day-to-day operations and users of WSP’s content management systems (CMS) primarily for its corporate web site and intranet.As an integral member of the team, you thrive in a collaborative, creative and fast-paced environment. You will work closely with members of the marketing and communications teams around the world, as well as web development and Global-IT teams.You have a well-rounded knowledge of the web and digital landscape. You are resourceful and a quick learner who is eager to try new things. In this role you will help drive the delivery of a more unified experience to better support marketing and communication teams using WSP’s content management systems and/or other related digital tools across the globe.You are naturally curious and excited to learn about technologies and web-based tools. You love:Helping others and collaboratingWorking with a diversity of people and culturesTroubleshooting and resolving technical issuesWeb-based technologies, including content management systems (CMS)RESPONSIBILITIESProvide ongoing support and guidance on usage of the CMS systems, primarily for WSP.com and WSP’s intranet:On-boarding of new employees who need to use our CMS.Develop and lead training on effective usage of the CMS to all impacted users including, but not limited to, feature utilization, content management and best practices.Act as a subject matter expert to be able to respond to requests generated from our platform users, which can involve support on the use of our platforms, reporting of bugs and defects and/or minor enhancements.Manage roles and permissions and other features of the CMS for all user groups across the marketing and communications functions globally.Publish communications related to the CMS standard methodologies, new features, downtime, upgrades, etc.Craft, execute and communicate effective governance strategies for usage of the CMS.Advocate for the CMS users in terms of providing input and feedback on various developments of functionality and features.Translate static design concepts into web pages using the CMS features and 3rd party applications.Follow through and ensure the smooth integration of web sites from acquisitionsAssist Marketing and Communications leads at corporate headquarters for campaign page creation, content entry and all other related web publishing support when working on key projects.Support the Global Digital team in the development of new features and enhancements, including User Acceptance TestingRemedy CMS issues in conjunction with the Manager of Global Digital Experience and the web development team.Work closely with Digital and development teams to troubleshoot bugs and work on bug fixing.Work closely with the global design team for insuring best practices for the web.Escalate technical questions or concerns, when required.SKILLSAt least 3-5 years of experience as “webmaster” in a content management system, preferably in Sitecore or similar enterprise level CMSGood technical web skills (HTML/CSS, multimedia standards, Accessibility best practices, Photoshop)Good knowledge of Google Analytics and SEOKnowledge in bug reporting in tools as Jira/Basecamp or other is considered an assetUnderstanding of usability (UX), user-interface (UI)Experience in email marketing and automation is considered an assetExcellent oral and written knowledge of EnglishInternational and intercultural working experience an assetKnowledge of web design, development, and implementation, including HTML and CSS (PHP and JavaScript are an asset)Strong analytical skills and high attention to detail, and the ability to work independentlyExcellent written and interpersonal skillsYou can handle ambiguity and change within a dynamic environmentClear track record of helping customers/partners/clients achieve business resultsEDUCATIONBachelor’s degree in computer science, marketing, web development or equivalent experienceOffers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.WSP Canada Inc.Thornhill, ONQuick Apply

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