Inside Sales Project Associate (hybrid) Job - Jobs in Thornhill, ON

Job Description

We Light the Way!Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 13,000 employees, and they take pride in working with the best in the industry. Join a team committed to lighting the way to a more brilliant, connected, and productive world. Individually we are talented, but together we are unstoppable. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces and light. Through our two business segments, Acuity Brands Lighting and Lighting Controls (“ABL”) and the Intelligent Spaces Group (“ISG”), we design, manufacture, and bring to market products and services that make the world more brilliant, productive, and connected. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management systems, and location-aware applications.About this TeamAcuity’s lighting and building management solutions vary from individual devices to intelligent network systems. Acuity Brands has operations throughout North America, and in Europe and Asia. Individual devices include lighting controls, lighting components, controllers for various building systems (including HVAC, lighting, shades, and access control), power supplies, and prismatic skylights. Among other benefits, intelligent network systems can optimize energy efficiency and comfort as well as enhance the occupant experience for various indoor and outdoor applications, all the while reducing operating costs. We continue to expand our solutions portfolio, including software and services, to provide a host of other economic benefits resulting from data analytics that enables the “Internet of Things” ("IoT") and supports the advancement of smart buildings, smart cities, and the smart grid.The Inside Sales Project Associate is responsible for providing customers with the best possible service by responding to a broad range of customer needs. They are accountable for managing orders proactively to satisfy our customers to the fullest. They also participate in Kaizens and/or training events to strive for continuous improvement and standard work within the company.How you will contribute:

• Efficiently manages and proactively follows orders from start to finish to ensure full customer satisfaction. This includes generating the order, coordinating the submittal package drawings, releasing the project, entering the order, and delivering the order successfully. Any problems that occur are taken care of with a sense of urgency to elevate the level of customer satisfaction.
• Communicates effectively with customers, as well as within the company, to facilitate clear and accurate written and oral information exchange.
• Uses strong analytical and problem-solving skills, providing proactive customer service. The successful candidate will have the ability to identify and respond to problems urgently.Being able to identify the issue is a must.
• Applies organizational and multi-tasking skills to prioritize the many projects and customers that require follow ups
• Responds to emails and phone calls within 4 hours consistently, providing the customer with the most accurate and up to date information.
• Participates in Kaizen events which foster the creation of standard work which works to continuously improve the company, setting us apart from our competitors.
• Encourages and initiates ideas, participates in surveys, and gets involved in learning about "the overall company" so that we can create standard work around our many processes. This facilitates continuous improvement.

Qualified Applicants will have:

• 1 to 3 years’ experience in a customer service or project coordination role.
• Proven written and oral communication skills
• Ability to work both independently and with a team.
• Exceptional organizational and time management skills, including the ability to prioritize.
• Strong analytical and problem-solving skills with the ability to identify critical situations and respond to them in a timely manner.
• High School diploma or GED.
• Must be in the Greater Toronto region.

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