Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Delivery Team Lead - Jobs in Thornhill, ON

TeraGo Networks
Job LocationThornhill, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Reporting to the Director, Group Client Experience the Service Delivery Team Lead will oversee a group of Customer First champions that support the overall Order Implementation Process to a Successful Service Delivery for our business customers. Collaborate and drive process improvement with team members and cross functional teams, to achieve our monthly and quarterly goals. You will lead various tasks with multiple subject matter experts in various levels of management throughout the company. We are seeking an individual who has a customer first attitude and a team player; coupled with a strong organizational and documentation background, and who can communicate effectively and efficiently with others (internal employees and external clients and partners).Responsibilities:

  • Support and guide a team of four to successful implement of business customer orders
  • Responsible for end-to-end order fulfillment, coordination, and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting defined timelines.
  • Receive and validate Clean Order Package (COP) requests via Salesforce for Business Fixed Wireless, Fibre, internal and external Service Migrations
  • Coordinate with project resources, both internal and external to TeraGo, to plan, prepare and execute on delivery requirements (ie: Property Management, Carrier and Customer Delivery Teams)
  • Facilitate status meetings and oversee project critical milestones
  • Process requests for new and existing TeraGo Business Services for both Direct and Partners customers
  • Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying TeraGo’s customers values
  • Define schedule and delivery plans to communicate with customers and assess/advise risk factors
  • Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing
Education & Experience:
  • University level degree or relevant work experience
  • 5+ years experience in the ISP/Telecommunications
  • Seasoned manager with ability to effectively manage and motivate staff
  • French considered an asset
Skills & Abilities:
  • Extensive knowledge of the telecommunications or electronics related industry is required.
  • Solid project management skills.
  • Excellent organization and documentation skills.
  • Strong negotiation skills.
  • Strong sense of urgency and drive to complete tasks.
  • Proven self-starter and goal oriented, able to deliver in a fast-paced environment.
  • Energetic, flexible team player with proven skills in working in a cross-functional team environment.
TeraGo is leading the industry as an expert in the flow and management of data. Being recognized in the top 100 of Canadian Technological Companies, as well as being named as one of Canada’s Top Employers for Recent Graduates in 2018, TeraGo offers opportunity for career growth and advancement, yet has a relaxed working environment that fosters innovation, creativity and team work.What We Offer:TeraGo Networks encourages a healthy balance between life and work and has designed a compelling and competitive package to meet your needs. This includes:
  • Remote Work
  • A comprehensive benefits package starting day 1
  • Generous vacation entitlements
  • Flexible work schedules
  • A dynamic and fun work environment
  • Group RRSP
  • Employee Share Purchase Plan with a corporate discount
TeraGo is an Equal Opportunity Employer and welcomes and encourages applications from all interested and qualified candidates. TeraGo will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform TeraGo staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.Job Type: Full-timeQuick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Service Delivery Team Lead Related Jobs

© 2021 HireJobsCanada All Rights Reserved