Travel Insurance Rep - Jobs in Thorold, ON

Job Description

Who We Are:CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.A true community partner, we could not be here without our over 146,000 members across Niagara, allowing us to focus on earning your continued trust, every day!COVID-19 VACCINATION EMPLOYMENT REQUIREMENT:As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (of all strains) against COVID-19. Proof of vaccination is to be provided upon offer of employment.Position SummaryThe responsibilities of a travel insurance rep are to provide financial protection for travelers and their flights, trips, hotels, cruises, car rentals, or entire vacation packages. The role is responsible for fully explaining travel medical insurance premiums, coverage, and claims information to clients. Other duties include preparing reports as needed and insurance documents.The Benefits of Working at CAA Niagara

• Growth/Training and Development opportunities
• Give Where You Live Program (Community Volunteer Program)
• Green/Wellness Reimbursement Program, which promotes sustainability/ eco-friendliness and wellness initiatives
• A true “work hard, play hard” culture – an engaging environment with events and activities that encourage social interaction and a reminder to HAVE FUN!
• 100% employer-paid premiums for health, dental, vision, life insurance, travel insurance
• Virtual Healthcare and Nurse Navigation Support
• Defined Contribution Registered Pension Plan
• Paid Personal Hours

Primary Duties and Responsibilities

• Respond quickly and professionally to all incoming sales inquiries, listening carefully to client needs and using product knowledge to correctly select the right policy to meet customer requirements
• Return/follow up customer calls regarding new or renewed policies and ensure all relevant information is on hand in order for the client to make a decision
• Proactively track and contact all annual travel medical clients prior to renewal periods with a focus on the retention of policy
• Accurately complete medical screening of clients for travel insurance quotes using appropriate systems and complying with all regulatory bodies
• Consistently achieve/exceed individual and team KPIs (quality of calls etc.) and targets (performance and financial)
• Provide an excellent customer experience by maintaining a high level of service at all times.
• Complete administrative work/documentation as required.
• Inputting and maintaining client records with accurate, high-quality information in order to keep up-to-date knowledge of customer activity
• All conversations and transactions must be clearly documented, with client confidentiality maintained at all times

This is not an exhaustive list and other duties may be assigned as permanent or temporary, where required.Qualifications

• Excellent communication skills, allowing to quickly build rapport with customers.
• Strong time management skills, allowing to prioritize given workload
• Ability to work in a fast-paced, results-driven environment.
• Strong attention to detail, producing work that is accurate, orderly and completed on time
• Excellent administrative and computer skills.

Education & Experience

• 2+ years of customer experience
• Inside sales experience considered an asset
• Must be, or able to become, TICO certified within the first three months of employment

Working Conditions & Environment

• In-office work environment
• Frequent inbound and outbound calling with constant communication to others
• Constant computer work with ability to sit/stand throughout day

CAA Niagara values diversity in our workforce, as well as in our members, suppliers and others. We provide equal employment opportunity for all applicants and Employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.CAA Niagara welcomes and encourages applications from everyone. Accommodations may available upon request for candidates taking part in all aspects of the selection process. If you would like to request a specific accommodation because of a disability or a medical need, please advise the Recruiter or Human Resources Associate when you are selected to participate in the recruitment process.Job Type: Full-timeQuick Apply

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