BUSINESS SYSTEMS ANALYST - Jobs in Toronto, ON

Job Description

Job Category: Information & TechnologyDivision & Section: Toronto Water, TW Customer & Technical SupportWork Location: MERTON STREET YARD - 275 Merton Street, Toronto ON M4S 1A7Job Type & Duration: Full-time,Salary: $83,228.60 - $97,770.40Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 30-Nov-2022 to 16-Dec-2022

Job Summary:Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 3 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Business Systems Analyst within Toronto Water.Reporting to the Supervisor, Systems and Business Support, the Business Systems Analyst provides senior level business analysis expertise for reliable, effective/efficient services in the planning, design, development, implementation, administration and operations of information technology (IT) systems, application and/or equipment within Toronto Water. The Business Systems Analyst must have a strong mix of business and technical skills. A strong ability to learn in a changing technology environment is vital to success in the position.Major Responsibilities:

• Responsible for participating in and carrying out varied assignments related to IT systems and infrastructure, within a broad field of Municipal IT systems architecture, infrastructure design and implementation.
• Acts as first point of contact, providing IT business support, consultation and coordination to all units within Toronto Water.
• Documents and analyzes business processes, system requirements, screens and report layouts, input costs and output levels, and conducts data flow analysis and business process modeling
• Participates in request intake, initial assessment, requirements collection, feasibility study, business analysis, preliminary and detailed solution design, implementation, quality assurance and evaluation of capital work and operational changes and projects.
• Conducts analysis, both business and technical, to assess the Divisions information requirements and evaluate existing and proposed systems modifications, including written and oral assessments of performance, cost benefit analysis, legislated requirements, maintenance and optimization; and recommends changes accordingly
• Conducts studies on the feasibility of integrating technology and processes to deliver a range of support services to clients
• Provides specialized design services, technical advice and expertise to support the units of the Division/Cluster/Corporation.
• Develops and presents effective concepts, designs, templates, and reports to management, supporting recommendations on changes in technology solutions, business methods and business processes, including appropriate staffing levels, resource allocation, etc.
• Develops or contributes to project key artifacts, including business requirements, stakeholder requirements, technical requirements and transition requirements.
• Develops or contributes to technology solution and project artifacts, including product vision, use cases, use case models, data models, Cloud assessments, business plans, project plans, work breakdown, and supplementary specifications including screen mock-ups, wireframes, UML diagrams, report mock-ups and business rules
• Develops various purchasing related artefacts including concept document, business cases, project charters, project plans, Request for Proposal (RFP), and Request for Quotation (RFQ) documents.
• Coordinates related work between various stakeholders and Technology Services Division (TSD) support staff related to investigations, modifications and improvements of IT systems for the division
• Works with City of Toronto staff, consultants and contractors during development and implementation stages to ensure quality delivery, control and compliance with Toronto Waters ESM goals and guidelines.
• Assists Team Leads and Project Managers with management of projects and portfolios from inception to completion. Analyzes work performance of internal and external service providers with respect to quality, timeline, cost and completion of required tasks.
• Ensures quality assurance procedures and quality control measures are adhered to in the management of IT design and implementation activities. Ensures that the ESM performance objectives comply with the established Toronto Water goals of automation and legislative compliance.
• Liaises and coordinates with divisional and corporate support sections as well as other unit representatives, managers, supervisors, engineers, specialists, IT professionals, and operational/maintenance staff.
• Deals with confidential information affecting the division and its resources and prepares and presents reports to Manager and senior management supporting recommendations on changes/improvements in employee performance, business process, training and service standards, including appropriate staffing levels and resource allocation.
• Tracks procedures and policy compliance associated with ESM deliverables and contractual documentation.
• Modifies and creates guidelines, standards and processes, devises new approaches, applies existing criteria in innovative ways and draws conclusions from comparative situations.
• Creates and modifies templates for capturing elicitation results during requirement gathering processes
• Provides input and supports the development/implementation of technical standards and policies associated with management and stewardship of IT through routine review and audit reports.
• Coordinates, develops and/or participates in test strategy, test cases, test scripts and test data for system, performance, usability and acceptance testing of system solutions developed
• Conducts, executes and documents testing of programs and systems for unit, system, performance, usability, user acceptance, security, implementation, disaster recovery, and validation of applications and business processes
• Maintains an up to date level of expertise in IT infrastructure, architecture, development, integration, business intelligence, database, data warehouse, Cloud and related technologies.
• Understands statistics, financial analysis, computerized software systems and other related technology for support and analytical purposes.

Key Qualifications:

• Post-Secondary Education in Computer Science, Engineering, Business, Public Administration or a related discipline, or the approved equivalent combination of education and experience.

• Certified designation of Business Analysis Professional (CBAP) and/or Project Management Professional (PMP), PMI Professional in Business Analysis (PMI-PBA) from International Institute of Business Analysis (IIBA) or the Project Management Institute (PMI) would be considered an asset.

• Considerable experience facilitating sessions or workshops to identify current state and optimal processes, producing process models, use cases and documenting user, business, technical and transition requirements.

• Experience with implementation and support of business process reviews and re-engineering, application of the principles and practices of IT architecture/infrastructure/system design, business and system analysis, virtualization and Cloud deployment, system development lifecycle (SDLC), database and data warehouse and modelling principles. Preference given to experience in water/wastewater or another utility environment.

• Experience using a variety of software packages including MS Office (e.g., Word, Excel, and PowerPoint), MS Visio, project management software (e.g., MS Project) and/or Testing tool.

• Considerable knowledges and experiences on Enterprise Resource Planning system such as IBM Maximo and Salesforce.

• Experience with new technologies, including web, collaboration, social media and/or mobile devices/solutions such as: Confluence, SharePoint, WordPress, Facebook, Twitter, iPads.

• Must possess a valid Province of Ontario Class "G" Drivers License and have daily access to a vehicle to travel to various work locations and construction sites in a timely and efficient manner.

• Knowledge of government legislation in the areas of employment, labour, human rights, privacy, cyber-security, the Occupational Health and Safety Act, and City policies and procedures.

• Good analytical skills in the areas of customer service delivery, business processes, information systems, information management, and user interface design, in combination with a working knowledge of relevant legislation, municipal programs and services.

• Ability to prioritize multiple projects and assignments, as well as manage conflicting priorities, work in cross-functional teams, set clear directions and design terms of reference and work processes, and to provide work direction to teams associated with projects

• Strong interpersonal skills with ability to establish effective working relationships with all internal and external stakeholders, employees, client departments, outside agencies or other levels of government.

• Ability to interact and communicate effectively both verbally and in writing at all organizational levels.

• Project Management experience in an IT environment, preferably within municipal IT organization would be an asset (ESM).

• Knowledge of relevant processes, equipment used in water/wastewater utility operations.

Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.Quick Apply

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