Business Systems Analyst - Jobs in Toronto, ON

Job Description

JOB INFORMATIONRequisition ID: 6932Number of Vacancies: 1Department: Track & Structures (20001107) - Procedures & Control (30000447)Salary Information: $78,624.00 - $98,280.00Pay Scale Group: 8SAEmployment Type: RegularWeekly Hours: 35 Off Days: Sat/Sun Shift: DayPosted On: January 4, 2023Last Day to Apply: January 10, 2023Reports to: Senior Reporting AnalystThe Toronto Transit Commission (TTC) is North Americas third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTCs vision is to be a transit system that makes Toronto proud. The TTCs recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."General AccountabilityReviews, analyzes and evaluates business processes and user needs to determine systems requirements. Conducts cost-benefit and feasibility studies. Documents and validates business requirements. Designs and implements both medium and high complexity systems. Develops business solutions, configures applications, and provides quality assurance testing and training for systems and operations-related projects. Researches and reports on operational procedural problems. Provides data to other departments/customers as required.Key Job Functions

• Implementing and maintaining Infrastructure and Engineering Group’s business systems
• Formulating and defining system scope and objectives based on user needs
• Designing and developing proposals, forms, workflows, business processes, data modelling requirements and systems specifications
• Conducting analyses, assessments and evaluations of departmental practices, procedures, methods and controls as they relate to computing systems
• Developing test plans, setting guidelines and reviewing test results prior to system implementation
• Acting as the CMMS (MAXIMO) champion to train end users and enhance its capabilities to improve the department’s asset management strategies
• Implementing maintenance management strategies and creating master schedules for various types of assets utilizing CMMS (MAXIMO)
• Leading workshops with staff to elicit and document business requirements, developing business and data process flows and developing strategies
• Examining and assessing weaknesses in systems/practices, and implementing improvements
• Determining the impact of potential changes, and developing cost-benefit analysis for proposed changes
• Preparing and presenting KPIs, progress reports, agendas and summaries
• Creating, maintaining and ensuring data integrity of all databases related to the work and coordinating data collection, data entry, and running of database audit reports
• Acting as the ITS representative for the department
• Performing other related duties as assigned
• Participating in the TTC Customer Service Ambassador Program
• Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTCs commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTCs policies.

Skills

• Use office technology, software and applications
• Apply analytical skills
• Understand and apply relevant laws and regulations
• Plan and organize activities / projects to meet section and organizational goals
• Manage projects
• Demonstrate specialized expertise and knowledge in the assigned field
• Create and deliver presentations in various formats

Education and Experience

• Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
• Several years of directly related work experience.

Additional Requirements

• Strong knowledge of information systems and computer technology concepts, principles and practices and their application in a business environment (CMMS, MAXIMO, SharePoint, Document Management System)
• Proven track record in implementing asset management strategies, (RCM, PMO would be considered an asset)
• Strong knowledge in implementing CMMS or other similar applications
• Experience in scheduling maintenance activities through MAXIMO
• Comprehensive knowledge of systems analysis and database design concepts and practices
• Good understanding of project management concepts and practices
• Knowledge of end user support functions and data security/audit principles and procedures
• Knowledge of current office automation technology, PC hardware/software and relevant application
• Ability to plan, conduct, coordinate and execute projects associated with the development, implementation and maintenance of information systems
• Knowledge in RCFA – root cause failure analysis methods or any other structured problem solving approach (5Why’s, DMAIC etc.)
• Good judgement; well-developed analytical and problem solving skills; effective interpersonal, verbal and written communication skill

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.We thank all applicants for their interest but advise only those selected for an interview will be contacted.Quick Apply

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