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Job Location | Toronto, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.J.P. Morgans Corporate & Investment Bank (CIB) is a leader across banking, markets and investor services. The worlds most important corporations, governments and institutions entrust us with their business in more than a hundred countries.Digital Experience Design , our global CIB design team of 175+ designers in 7 locations plays a key role in building customer-centric products and services for both clients and employees. As part of Corporate and Investment Banking, the Digital Experience Design organizations mission is to improve the experience of external clients and internal users across a broad variety of complex, essential, and high-value product and service journeys. Within this organization, the User Research team helps lead research efforts that promote the voice of the user in the design and delivery of digital solutions.As a lead user researcher, you will work closely with the Wholesale Payment Operations strategy, product, design and development teams to better understand the needs, drivers and success criteria for Wholesale Payments Operations internal and external clients. You will use your knowledge of the firms strategies to communicate how UX research ties in and informs design work. You will take ambiguous notions and craft them into solid, testable research hypotheses around which research can be designed and executed. You will help your partners understand the strengths and weaknesses of various UX Research methods. Drive the testing and improvement of prototypes and reference designs for websites, apps, and other digital experiences, all with the ecosystem and journey of the end user in mind. Partner with product and tech teams to direct future direction, and plan and execute discovery work.Additionally, you will closely partner with the Wholesale Payments Research Lead to advise and scale user researchs reach and impact across Wholesale Payments & OperationsResponsibilities: