Claims Associate (Toronto) - Jobs in Toronto, ON

Job Description

We are looking for a customer focused Claims Associate to join our team in Toronto, Ontario. You will review and assess damage claims filed by Turo hosts and guests, guiding our community members through the process. This is an exciting opportunity to join a terrific team with a high-energy work environment. You will make an impact on a challenging part of the business as we expand to new provinces across Canada. If you are looking to make a real impact on a business, come join our team!What Youll Do

• Provide exceptional customer service for Turo hosts and guests
• Investigate and process auto claims filed by Turo hosts and guests
• When possible, assist Turo members through the self-resolution process
• Coordinate claims processing with Turos insurance partners
• Collect any amounts due from guests
• Maintain accurate file documentation
• Actively contribute to the continuous improvement of Turos processes for claims handling; strive to make Turos organization a leader in customer service and cost management

Your Profile

• Reside in the Greater Toronto Area
• Strongly prefer minimum of 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company
• BA/BS or equivalent preferred
• Exceptional personal qualities and people skills
• Outstanding conflict resolution and de-escalation skills
• Ability to work in a fast-paced environment, drive and embrace change
• Excellent follow-through, attention to detail, and with minimal need for supervision
• Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
• Commitment to high responsiveness and availability
• Strong proficiency with technology: Claims Systems, Slack, Google Docs, MS Office, internet, mobile systems. Mac expertise is a plus.
• Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts hosts, guests, third parties, and the company all as meaningful stakeholders

Benefits

• Competitive salary and meaningful equity
• $1200 USD a year in Turo credit to book cars from the Turo platform
• $600 USD annual stipend to be used toward purchases from 130+ best in class vendors (and growing) for travel, entertainment, food, family and wellbeing (think Netflix, Doordash, Ancestry.com, etc.)
• Employer-paid medical, dental, vision insurance, and RRSP
• Flexible PTO, 11 paid holidays, paid volunteer time off, and paid parental leave
• $1500 USD Turo host matching and $1000 USD vehicle reimbursement program
• $2000 CAD per year professional development allowance

About TuroTuro is the worlds largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, and the UK. Whether youre flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, guests can take the wheel of the perfect car for any occasion, while hosts can take the wheel of their futures by building an accessible, flexible, and scalable car sharing business from the ground up. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.Turo has raised $500M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our teams talent and enrich our culture.Read more about the Turo culture according to Turo CEO, Andre Haddad.Were an equal opportunity employer and value diversity at our company. We dont discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!#LI-JD1Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• $2,000 Learning & Development stipend to invest in your professional development
• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
• $100 USD Monthly Turo travel credit
• Cell phone, internet and Fringe benefit stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
• Annual Turbo Week (week-long, company-wide conference)

About TuroTuro is the worlds largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France and the UK. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.Turo cultivates a team of smart, critical thinkers who care about their work and their colleagues. We are always on the lookout for supportive, down-to-earth, pioneering, and efficient people to grow our teams talent and enrich our culture.Read more about the Turo culture according to Turo CEO, Andre Haddad.Were an equal opportunity employer and value diversity at our company. We dont discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!Quick Apply

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