Compliance Monitoring Administrator - 1 Year Contract - Jobs in Toronto, ON

Job Description

Position SummaryResponsible for monitoring compliance with remediation, oral cautions, orders, undertakings, health inquiries, and terms, conditions or limitations of pharmacy professionals following decisions made by the College’s Inquiries, Complaints and Reports Committee, Discipline Committee, Fitness to Practice Committee, Accreditation Committee, Drug Preparation Premises Committee, the Health Professions Appeal and Review Board, or through other College processes. Responsible for monitoring proceedings and preparing public register postings for pharmacy professionals with criminal charges and findings, civil proceedings and findings in other jurisdictions.What You’ll Do at OCP

• Monitor compliance with remediation, orders, undertakings, health inquiries, and terms, conditions, and limitations following decisions made by the Inquiries, Complaints and Reports Committee, Discipline Committee, Fitness to Practice Committee, Accreditation Committee and Drug Preparation Premises Committee, HPARB, or through other College processes; notify the Conduct Operations Lead when potential breaches occur or are anticipated and initiate appropriate follow-up, and propose next steps using judgement where precedence may not exist.
• Prepare material and schedule oral cautions to be delivered by the Inquiries, Complaints, and Reports Committee. If administered virtually, schedule panels and coordinate oral caution meetings; correspond with Committee chair to appoint panels, as required.
• Monitor proceedings and prepare public register postings for pharmacy professionals with criminal charges, findings and sentences, civil proceedings and matters in other jurisdictions in accordance with the requirements set out in the legislation and College By-Laws.
• Prepare customized memos and other correspondence to be reviewed by the Registrar by analyzing and consolidating information, ensuring information captured is succinct while capturing all of the facts and prioritizing matters based on risk. Prepare written correspondence to internal and external stakeholders (pharmacy professionals, legal counsel, courts and enforcement officers, etc.).
• Answer and respond to telephone calls and email correspondence from various stakeholders and effectively answer inquiries with respect to pharmacy professionals being monitored, matters related to the Public Register, and general departmental and College information.
• Liaise and collaborate with other areas of the College (Intakes, Investigators, PDR). Liaise with external stakeholders involved in monitoring compliance (including remediation providers, mentors, health program providers, etc.) as required.
• Collaborate with staff in the Professional Development and Remediation department, as required, to support professional development activities and projects.
• Prepare and analyze compliance monitoring data/statistics/reports for reporting to the Executive team.
• Continually examine work processes and explore opportunities for improving efficiencies through technology, elimination or altering of work processes on an ongoing basis and make recommendations to the Conduct Operations Lead
• Work within records management principles, departmental policies and guidelines and the Zone Approach to email management.
• To support OCP’s ultimate goal of providing excellent service to current and potential stakeholders, the incumbent must be constantly attentive and responsive to both external and internal stakeholders’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the stakeholder’s needs.
• Other duties as assigned by the Conduct Operations Lead, or Manager, Conduct, including backup support in other areas of Conduct Operations.

What we’re looking for

• Exceptional attention to detail; ability to self-edit, catch errors, and ensure accuracy of data, information, and written communication.
• Excellent written and verbal communication skills; ability to deal effectively with stakeholders over the telephone and in writing and defuse difficult situations as required.
• Excellent time management and organizational skills to effectively prioritize workload according to risk to the public and/or organization.
• Adaptable and flexible with work requests.
• Team player with solid interpersonal skills combined with a winning customer service attitude and demonstrated ability to build trust and relationships with stakeholders.
• Judgement and discretion; ability to maintain the confidentiality of sensitive material.
• Demonstrated knowledge of relevant legislation with ability to apply College processes, policies, and guidelines, where appropriate.
• Ability to solve problems independently, using judgement to escalate, as required.
• Willingness to tackle new challenges and upgrade skills when required.
• Ability to compile and prepare data into logical reports, briefings, and recommendations for internal and external use.
• Proficient with Microsoft Office applications, Adobe Acrobat Pro and relational databases.
• Proficient with the interpretation, understanding and application of compliance monitoring requirements from source documents; judgment and discretion in following up and determining whether there may be non-compliance; problem-solving.

What experience we prefer

• College diploma in a related field such as business, administration or equivalent, university degree preferred
• Must have 3-5 years of recent relevant experience in an administrative capacity.
• Experience in a regulatory environment would be considered a strong asset.

Why work for usWe are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to serve and protect the public interest. In addition to ascertaining all members meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.If you are interested in joining the College, please forward your cover letter and resume in confidence by January 6, 2022 stating salary expectationsOCP is committed to supporting accessibility and diversity. Requests for accommodations can be made at any stage of the recruitment process. Applicants need to make their requirements known when contacted.We wish to thank all applicants for their interest in this position. We will only contact those whose skills, knowledge and experience most closely match the requirements of the position.Quick Apply

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