Corporate Investigations Coordinator - Jobs in Toronto, ON

Job Description

Corporate Investigations CoordinatorGAME ON – OLG needs youWe’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. In our fiscal 2019-20 year alone, OLG delivered over $2.3 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.We are ready to take this game to the next level and need a passionate Corporate Investigations Coordinator to be responsible for the coordination of Investigations’ files to ensure efficient, accurate and timely processing of file duties. Duties will also include administrative support for Investigations and cross-support for Compliance Advisory & Oversight team as required.YOUR ROLE IN THE GAMEReporting to the Director Corporate Investigations, you will be empowered to:

• Uphold duties that include a combination of tasks related to managing the workflow for investigation files. This may include File Creation, File assignment, and file escalation and tracking.

File Creation

• Creation of General Investigation (GIU) case files including Prize Claims, Forensic Investigation Unit (FIU) investigation requests
• Creation of investigation files related to Retail Inspection, Break & Enter, Robbery & Theft (BERTS), Confidential files, Integrity Matters and Police Assistance requests
• Create other physical files for Investigations

File Assignment

• Assign GIU case files to investigators including Prize Claim Investigations, FIU Investigations, Retail Inspection Cases
• Mystery Shop & ID25, BERTS Investigations Confidential Investigations - Integrity Matters, Police Assistance requests, Internals.

Prize Claim Processing

• Create Prize Claim Review PDF packages, resolve claims and forward to the Prize Centre
• Manage claim status/ Ticket location and verify claim details and in IPS

File Escalation to AGCO/OPP

• Ensure all required information and evidence is regularly delivered to the OPP/AGCO including physical delivery of evidence that may assist in a criminal or regulatory investigation
• Create, maintain, and update various spreadsheets (specific to files escalated to OPP) with statistics to populate standard monthly internal reports and standard quarterly reports
• Consolidating and delivering GIU files for AGCO/OPP further review, tracking and managing iAGCO submissions
• Monthly Validation Procedures

FIU Escalation

• Monitoring FIU Escalation queue for penalty applications using different resources/tools, process flows
• Processing suspension decisions in central database, store all relevant documentation in accordance with records retention practices
• Send offence letter according to RPM policies with penalty application, process, logging, documentation; fees (if applicable); includes letter with multiple offences
• Process flow in MS Dynamics, attaching files and adding notes, substantiated offences (RPM section)
• Using IQS to confirm number of violations, appropriate penalty, ownership change
• Sending calendar reminders/invitations to GIU and FIU for suspensions
• iAGCO logging for suspension notification – attaching and documenting iAGCO receipts

Administrative

• Logging of Investigator weekly reconciliation time reports
• Produce a monthly audit of GIU Investigation files
• Draft correspondence to claimants regarding investigation updates and denied claims, for review by Sr Manager Investigations
• Provide technical assistance for GIU Investigators for MS Dynamics and Siebel
• Integrity Matters report tracking
• OPP-OLG shared drive access password resets for OPP personnel – contacting IT for password or technology-related issues
• Review files to ensure, among other things, that the files are complete and that information is validated
• Organize team meetings, create and distribute minutes including follow-up, Q&A documents and assigning of action items if required to ensure follow-up
• Prepare documents including correspondence, executive approval requests, purchase requisitions, travel authorizations and cheque requisitions to ensure timely resolution of issues and/or requests

Coordination with Compliance Advisory & Oversight

• Coordinators will work with the Coordinator in the Compliance Advisory & Oversight team to ensure cross-coverage of duties where required.
• Duties will be assigned by Director, Compliance Advisory & Oversight and will include administration of New Initiative Compliance Engagement Program.

WHAT YOU NEED TO PLAYWork Experience: 1-2 years of related experience.Education: Post-secondary university or college degree in business administration, law, finance or equivalent. Demonstrated ability to oversee the coordination of several processes for large teams (e.g., coordinate department meetings, training sessions (with internal staff and external vendors), budgets, tracking mechanisms, information requests (FOI requests, AGCO requests, OLG’s internal Audits, ILC audits, etc.). Ability to perform daily clerical functions such as manage calendar, preparing correspondence, receiving visitors and arranging conference calls/meetings. Knowledge of the Criminal Code, the Gaming Control Act, the Ontario Lottery and Gaming Corporation Act, the Provincial Offences Act, as they relate to OLG investigations.Critical Skills: Excellent verbal communication and interpersonal skills including a professional business manner in both person and on the telephone. Strong written communication with a focus on accuracy and attention to detail, including spelling, grammar and the ability to compose routine correspondence and edit draft documents. Understanding of the corporate budgeting process and its reporting requirement.Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationshipsStrategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutionsCollaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our workIntegrity and Trust: do whats right and operate with transparency and opennessPERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
• Flexible Work Environment: to help balance both work and life
• You Matter: family friendly work practices and hybrid work
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength
• Learning Galore: 24-7 access to robust online learning programs
• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.To learn more about OLG go to our website at www.olg.caWe look forward to hearing from you, interested applicants please apply online by December 20, 2022.OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected