Elements Client Support Coordinator - Jobs in Toronto, ON

Job Description

Date Posted: 03/31/2023Req ID: 30181Faculty/Division: Temerty Faculty of MedicineDepartment: Discovery CommonsCampus: St. George (Downtown Toronto)Position Number: 00054365Description:About us:Home to over 40 departments and institutes, the University of Torontos Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.Your opportunity:Discovery Commons (DC) provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission.As the Elements Client Support Coordinator, working under the direction of the Director, Information Technology, DC, you will be responsible for coordinating the roll out and on-going support for the Elements profile system, which feeds information to Discover Research - a web-based enterprise discovery tool designed to showcase, highlight and celebrate our researchers and scholars and their scholarly work. You will work closely with project stakeholders at the divisional and department level, as well as the central project team in the Office of the Vice President Research and Innovation to keep up to date with project developments, provide feedback and report progress. You will be responsible for implementing the faculty level communications plan to notify faculty and staff of this tool, conducting user experience sessions to improve processes and for developing training materials in a variety of formats that support the needs of the users. You will also be responsible for directing the work of a small team of casually-staffed profile curators.Your responsibilities will include:

• Overseeing day-to-day administration of the Elements profile system and serving as the first point of contact
• Implementing communication plans that support outreach goals and objectives
• Training end-users on procedures and the use of supported IT systems and training staff on new system features
• Developing and editing standard operating procedures for IT services
• Conducting needsassessments to determine end-user technical requirements and providing consultative advice on IT issues

Essential Qualifications:

• Bachelors Degree or acceptable combination of equivalent experience
• Minimum four years experience of related experience in application support
• Experience designing, testing, and modifying graphic programming code
• Experience implementing communication plans and promoting events and programs
• Experience delivering training sessions in in different settings (classroom, one-on-one, videoconference) and developing training materials
• Experience developing standard operating procedures and drafting technical documentation for project plans
• Advanced proficiency with MS Office Suite, survey tools and videoconference platforms
• Experience with SSRS reporting
• Strong communication (oral and written) and strong inquiry skills; excellent presentation and listening skills, natural empathy, and patience
• Ability to communicate effectively with non-technical users
• Excellent analytical, organizational, and problem-solving skills
• Ability to work well as a team member in a multi-professional environment working witha wide range of faculty, staff and students
• Demonstrated initiative and ability to work independently
• Ability to meet deadlines and work effectively under pressure or with competing priorities
• Ability and inclination to keep one’s technical skills up-to-date and relevant

Assets (Nonessential):

• Experience with UX design and its principles

To be successful in this role you will be:

• Communicator
• Insightful
• Patient
• Problem solver
• Team player

Closing Date: 04/10/2023, 11:59PM ETEmployee Group: USWAppointment Type: Budget - TermSchedule: Full-TimePay Scale Group & Hiring Zone:USW Pay Band 12 - $71,842 with an annual step progression to a maximum of $91,875. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.Job Category: Information Technology (IT)Recruiter: Dinuka PereraLived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.Quick Apply

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