ENTERPRISE TECHNICAL SUPPORT SPECIALIST - Jobs in Toronto, ON

Job Description

Job Category: Information & TechnologyDivision & Section: Technology Services, Technology Services DeliveryWork Location: 703 Don Mills RoadJob Type & Duration: Temporary (24 months), Full TimeHourly Rate and Wage Grade: $46.84 - $51.33 (2022 Rate)Shift Information: Monday to Friday, 35 hours per weekAffiliation: L79 Full-timeNumber of Positions Open: 5Posting Period: 24-Jan-2022 to 7-Feb-2022

Major Responsibilities:

• Perform analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
• Ensure pro-active action is taken for the operation, installation and support of the enterprise systems and solutions.
• Provide assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies.
• Conduct research and evaluations of enterprise hardware/software solutions and makes recommendations.
• Maintain security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
• Ensure the stability and integrity of enterprise Directory and Messaging environments providing critical support for production environments.
• Monitor enterprise systems, products and network usage, performance and capacity. Perform trend analysis for system improvements.
• Perform enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
• Respond to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
• Conduct, update and improve reviews of documentation, manuals, standards and procedures.

Key Qualifications:Your application must describe your qualifications as they relate to:

• Post-secondary education in Data Communication or Computer Sciences, or the equivalent combination of education and/or related experience.

• Considerable experience in Microsoft Exchange and Active Directory at the enterprise and cloud level.

• Experience with Microsoft Active Directory and Exchange related PowerShell and diagnostic tools.

• Experience in the overall capabilities of computer operating systems including Novell Netware, Windows or SUSE Linux.

• Experience in enterprise systems management, Storage Area Networks, enterprise backup, systems monitoring and event management.

• Experience in current and emerging computing, communication and Internet related technologies, including but not limited to hardware, software and appliance solutions, high availability and load balancing technologies, multi-tasking and multi-threaded configurations, local and wide area networks in both wire and wireless environments.

• Experience in a project methodology and various levels of system/application testing.

You must also have:

• Excellent interpersonal skills, with the ability to establish and maintain effective working relationships with all levels of staff and external contracts.
• Excellent verbal and written communication skills, with the ability to communicate detailed technical information clearly and effectively to a variety of audiences.
• Ability to troubleshoot incidents reported, assist with their resolution and clearly communicate the means to resolve incidents and/or enhance applications or systems
• Highly developed analytical skills to research problems, evaluate and identify business requirements and make recommendations to senior management
• Ability to lead the technical change process from planning and implementation perspectives
• Commitment to customer service, performance quality, and continuous improvement
• Ability to work overtime as required.
• Ability to work independently and cooperatively in a team environment and under time constraints, and to meet deadlines.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the Citys Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:City of Toronto employees must apply to full-time or part-time employment opportunities posted on the Citys Internal Job Posting Portal.Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.Quick Apply

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