ENTERPRISE TECHNICAL SUPPORT SPECIALIST (Enterprise Network Support Specialist) - Jobs in Toronto, ON

Job Description

Job Category: Information & TechnologyDivision & Section: Technology Services, Technology Services DeliveryWork Location: , 703 Don Mills RoadJob Type & Duration: Full-time, Temporary Vacancy, 12 monthsHourly Rate: $46.38 - $50.82Shift Information: Monday to Friday, 35 hours per week per weekAffiliation: L79 Full-timeNumber of Positions Open: 3Posting Period: 26-Oct-2021 to 9-Nov-2021

As an Enterprise Technical Support Specialist and integral member of our Network Services Unit team, you will perform analysis of enterprise software, hardware and transmission facilities, using diagnostic tools to ensure the optimum operation and maintenance of technology solutions. We will also count on you to ensure that proactive action is taken for the operation, installation and support of the enterprise network and solutions.Major Responsibilities:In the role of Enterprise Technical Support Specialist you will:

• Performs analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
• Ensures pro-active action is taken for the operation, installation and support of the enterprise systems and solutions.
• Provide assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing networks and enhancements or additions of future enterprise technologies.
• Conduct research and evaluations of enterprise hardware and software solutions and make recommendations.
• Maintain security on all enterprise server hardware, software and network, including set-up, revision and cancellation of securities.
• Monitor enterprise networks, products and network usage, performance and capacity, and perform trend analysis for system improvements.
• Perform enterprise-wide user accounts administration, including addition, deletion and change of user accounts according to approved policy, standards and procedures.
• Respond to user inquiries, investigate and analyze problems, and develop solutions and/or action plans.
• Conduct, update and improve reviews of documentation, manuals, standards and procedures.

Key Qualifications:Your application for the role of Enterprise Technical Support Specialist must describe your qualifications as they relate to:

• Experience planning, designing and implementing network technology in a highly complex Cisco network infrastructure supporting a large Microsoft/Unix/Linux VMware environment.

• Experience in LAN / WAN / Cloud administration in a Cisco / Meraki / Security Appliances and Windows network environment utilizing TCP/IP and Cisco Routing and Switching technologies.

• Experience in Network Access Control (NAC) / Cisco Identity Services Engine (ISE) integration with wired data, wireless infrastructure, and VPN, as well as posture and client provisioning

• Experience using Ciscos Tetration and Stealthwatch platforms

• Experience in troubleshooting of Cisco ISE, Prime, DNA-C, NetScout, MDM, DNS/IPAM/DNS/DHCP, Network Load-Balancing, and 802.11a/g/n Wireless technologies and industry best practices.

• Post-secondary education in Network Engineering, Data Communication or Computer Sciences, or an equivalent combination of education and/or related experience.

You must also have:

• Recognized certification in CCNA, CCNP, CCIE or an approved equivalent.
• Valid Province of Ontario Class G drivers licence.
• Knowledge of networks, network operating systems, network devices, network design principles, network analysis and telecommunication principles.
• Knowledge of various network-related technologies, including QoS, Multicasting, VPN, 802.1q, QinQ, Ether-channel and other trunking technologies.
• Knowledge of Cisco hardware, including 960x, 930x and virtual switching.
• Good overall understanding of OSPF, BGP, MP-BGP, and MPLS/VPLS.
• Knowledge of Cisco unified wireless technologies, including Cisco wireless controllers and point-to-point wireless bridges.
• Good overall understanding of structured network cabling standards and design.
• Certification as an RCDD, an asset
• Excellent conceptual, analytical and problem-solving skills.
• Strong skills in developing, maintaining and testing disaster recovery plans.
• Commitment to customer service, performance quality and continuous improvement.
• Interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation, report on problems and deal effectively with all levels of management and staff.
• Ability to work effectively as a member of a team as well as independently, as required.
• Ability to work days, afternoons and nights, including weekends, and other shifts, as required.
• Ability to travel within the City of Toronto, and access to a reliable vehicle.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the Citys Mandatory Vaccination Policy.NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:City of Toronto employees must apply to full-time or part-time employment opportunities posted on the Citys Internal Job Posting Portal.Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.Quick Apply

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