Executive Meeting Manager - Jobs in Toronto, ON

Job Description

Job Summary.To be eligible to apply for this position you must live in the Greater Toronto Area and be legally entitled to work in Canada. We are not accepting International applicants at this time.As a condition of employment, candidates must be fully vaccinated for Covid-19.Reporting to the Director of Catering, the Executive Meeting Manager participates in all sales activities. The EMM team works with the external sales team and is accountable for revenue goals in designated market segments and achieving departmental customer service goals.· Complete understanding of the Chelsea philosophy and apply to all phases of the meeting planning process to include the transition from the sales manager, pre-planning, onsite execution, post meeting follow-up and relationship maintenance.· Act as Take The Lead Champion.· Qualify incoming opportunities that require less than 50 room nights (including catering only) for all market segments.· Prepare proposals and block space within designated parameters. Confirm business with contracts.· Key accounts and contacts will be handled jointly with external sales personnel.Key Result AreasBusiness· Prepare files for turnover to Conference Service Managers for business arriving beyond 30 days of booking and over 50 covers and/or room nights.· Achieve sales activity quotas.Customer Satisfaction· Service definite business when it arrives within 30 days of booking or has 50 and less covers and/or room nights. Servicing includes coordinating all aspects of the customer’s requirements up to the point of greeting the customer on their day of arrival and follow-up immediately following event. This includes, but is not limited to: meeting room setups, food & beverage requirements, rooming lists, VIP’s, payment and billing arrangements.· Work with all Sales Managers to target total account management in all market segments.· Perform site inspections, entertain clients, and participate in FAMS.· Effectively build strong relationships with clients, always displaying a CAN DO attitude.· Greet all customers that have been contracted by you on the first day of their meeting and maintain contact throughout event.· Conduct self in professional manner including dress code adherence.Process Improvement/ Productivity· Participate in Business Plan and Competitive Analysis preparation.· Achieve quarterly/annual revenue targets and sales activity goals.Requirement.Working Experience· 2 – 3 years experience as Executive Meeting Manager or equivalent Hotel Operations experience.Knowledge· Excellent organizational skills, multitasking and time-management.· Basic working knowledge of Delphi Operating System.· Additional computer skills required in various programs including Word, Excel and Power Point.Education· Post secondary education in Hospitality Management or Event Planning an asset.Soft Skills· Excellent customer service and interpersonal skills.· Present a professional image at all times.· Sell creative and innovative ideas to customer.· Excellent communication skills.· Outstanding customer service skills.· Flexible hours based on upcoming events and groups to include weekends & evenings.Language

• Ability to communicate effectively (written & verbal) in English.

Physical Requirements· Ability to sit for extended periods.· Ability to work on a computer for extended periods.The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.Terms of employment. Full timeQuick Apply

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