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Fraud Officer - Jobs in Toronto, ON

Royal Bank of Canada
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Come Work with Us!At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.Job TitleFraud OfficerJob DescriptionWhat is the opportunityAs a Fraud Officer for the Digital Banking Transaction Monitoring Team at the Toronto Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform.What will you do

  • Use in-depth fraud knowledge and related problem-solving skills to identify and take action on potentially fraudulent transaction/activity
  • Use analytical techniques to break apart complex, evolving fraudulent activities and trends
  • Require continual reacting and adaptation to ensure quick resolution of identified issues/gaps
  • Delivering on client experience and best in class partner service, through effective and professional verbal and written communication
  • Contact with account managers and/or high value clients concerning sensitive issues
  • Take ownership, accountability for the resolution of escalated online fraud concerns
What you need to succeedMust- have:
  • Previous fraud investigation experience
  • Strong analytical and decision making skills
  • Knowledge of RBC products and services
  • Ability to be proactive, while prioritizing and multitasking, with a commitment to delivering superior client experience
  • Proven interpersonal, communication and problem resolution skills
  • Flexible to work a set shift of 3:00pm - 11:00pm Tuesday to Saturday, within a 24/7 work environment, including holidays and weekends
Nice-to-have:
  • Knowledge of CAMPS, Certapay, Wires, TBS, Sales Platform, Iris, Application launch pad, Siebel & Cart
  • Proficiency with TSYS application
  • Bilingual in French and English
  • Branch experience
What’s in it for youWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to take on progressively greater accountabilities
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Job SummaryAddress:YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTOCity:CAN-ON-TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2022-11-09-08:00Application Deadline:2022-11-26-08:00Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.Quick Apply
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