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In-House IT support technician - Jobs in Toronto, ON

Triumph Group of Companies
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The In-house IT Support Technician is to ensure the stable operation company computer systems and network connections/ I.T. infrastructure. This includes but is not limited to installing, configuring, maintaining, supporting, and optimizing all network software and communication links. This role will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required.Responsibilities:

  • Maintain and support the company network infrastructure which provides a secure and reliable computing environment for the companys mission critical applications.
  • Support multiple office networks ranging in size from 15-75 computers.
  • Support multi-hardware vendor on Windows platforms.
  • Support Microsoft platforms including support of Active Directory, Group Policy, and O365.
  • Support Firewall/VPN with specific attention to Watchguard products.
  • Coordinate with users, network providers, vendors and other support staff to implement new network deployments while maintaining the existing network environment.
  • Evaluates network and application requirements and makes hardware recommendations.
  • Coordinates with consultants and vendors for network hardware, software, etc.
  • Project Management and Documentation.
  • Demonstrate excellent interpersonal communication skills and should be detail-oriented.
  • Development, delivery and maintenance of assigned projects.
  • Support of assigned product assessments including participation in discovery meetings, proposal review and product demonstrations.
  • Review of internal IT Roadmap, fit gap and needs analysis to recommend the appropriate software and solution.
  • Project progress reporting with project management teams and staff on the implementation of I.T. related solutions. Coordination of responsibilities during the implementation process.
  • Defining and/or delivery of customization of the software solution based upon information gathered during the needs analysis.
  • Evaluation of current business processes to identify and implement the areas for controls and procedures.
  • Demonstrate and train employees on the use of the software functionality, periodic procedures, and management reporting.
  • System documentation maintenance and review
  • Communication with employees and managers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Escalate service requests that require engineer level support.
  • Other tasks as they may be assigned
Job Type: Full-timeQuick Apply
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