IT Support Technician - Jobs in Toronto, ON

Job Description

Our company:We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighbourhood of Liberty Village, weve always understood the importance of connection. Thats why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since. For 30+ years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto & Montreal. Now with 400+ employees, we continue to deploy our own construction, fibre splicing, installation, network operations and support teams. Our services are delivered to thousands of commercial and residential service addresses using Beanfield owned facilities.Our Values:We Are Community: People first, always. We build trust through empathy and honesty. We align around our collective purpose. We are service of the whole. We are stronger together than we could ever be alone. When we show up for each other, we can create anything. Being in community is what gives us purpose and meaning.We Are Different: We know who we are and are creating our own destiny. We see the world differently. We explore. We are curious. We go first and do what others haven’t done before. By thinking differently, we build better.We Cherish Momentum: Momentum is more than just being busy or ticking items off our to-do list. Its about nurturing our ideas, creating rituals and routines that align with our priorities, and staying optimistic in the face of setbacks. Its about feeling in control and being confident that we can find solutions to whatever problems come our way.Position Summary:We are currently seeking an IT Support Technician for our internal end users to support all hardware, applications and system related issues by phone or email through via ticketing system. This role will focus on ensuring Beanfield’s internal users and systems are following security and privacy requirements.Responsibilities:

• Manage technical components of onboarding and offboarding internal users which includes but is not limited to: provisioning, activating/deactivating applications such as Jira, Confluence, Email, Chat, BOSS etc.
• Provide on-going IT support to internal end users across the board
• Monitor and provide regular tickets updates in Jira
• Document and suggest recommendations to process workflows to assist systems team
• Administration of internal application platforms Jira, confluence and other applications as needed
• Conduct regular audits to ensure systems comply with policy, security, and privacy

Qualifications & Skills:

• High school diploma with post-secondary degree or diploma in networking or similar studies
• Customer service and/or help desk experience
• Experience providing IT support
• Experience with Jira and Confluence or a similar software
• Ability to write clear technical documentation
• Strong skills with macOS and Linux
• Knowledgeable of computer networking
• Knowledgeable of common internet services like DHCP, DNS, Email (SMTP, POP3/IMAP), HTTP
• Basic understanding of Python, BASH or similar
• Basic understanding of SQL databases

Additional Notes:Must like dogs. Yes, you read that right, we have our very own office dog Beans!Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected