Operation Support Services Administrator - Jobs in Toronto, ON

Job Description

WORK ILLUSTRATION:The Operation Support Services Administrator provides administrative support in the day-to-day operations of the Fleet & Equipment Services department.The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.Toronto Hydro has implemented a mandatory vaccination requirement for all its employees. Proof of full vaccination will be required upon receiving a conditional offer of employment. Toronto Hydro will provide reasonable accommodation to individuals who cannot be vaccinated due to disability or any other ground protected by the Ontario Human Rights Code.KEY RESPONSIBILITIES:

• Provides day-to-day administrative and clerical support to various Directors, or Managers in operations, including: customer service requests, preparation of meeting material and follow-up, appointment scheduling, synthesizing required documents/data to assist leaders to make informed decisions, etc.
• Help coordinate operational projects - liaise, consult and communicate with key project stakeholders, including: contractors, customers, equipment suppliers, and other utilities
• Maintains and manages departmental record-keeping system based on recognized records management practices. Receives incoming queries on behalf of the department. May act as single point of contact for the input/output of documentation to/from the group.
• Makes recommendations on enhancements to streamline and improve the administration, coordination and delivery of processes within the assigned business unit.
• Input, update or verify various databases or programs
• Provide support for invoice administration
• Compile and summarize statistical reports

COMPETENCIES:

• Undergraduate Degree or College Diploma
• One (1) or more years experience in an operations administration and/or support role
• Highly skilled in work processing, graphics/presentation software, spreadsheet, and electronic calendar/mail software
• Strong organizational skills and ability to prioritize effectively and meet deadlines; time management skills; and office management skills. Uses time well; prioritizes and completes work within deadlines (breaks down work into process/steps), orchestrates multiple activities at once to accomplish a goal
• Can work independently in a faced based operational environment
• Excellent interpersonal skills with proven ability to provide courteous, reliable administrative support that demonstrates a commitment to high quality customer service.
• Excellent verbal and written communication skills
• Resourceful and creative in generating solutions and approaches
• Adaptable and Flexible: Accepts and supports changes in one’s own organization and job requirements; responds well to new challenges and changing situations; works well in a fast-paced environment; adapts to and works effectively with a variety of situations, individuals and groups; deals with ambiguity; changes approach when new information, situation or needs dictate.
• Communication: Speaks clearly and concisely; expresses self well in groups and one-to-one conversations; clearly, logically and concisely expresses ideas and concepts in writing; conveys information clearly and effectively through both formal and informal documents; adapts writing style to fit the audience/situation or presentation; selects the appropriate communication vehicle for the audience/situation or presentation; exercises discretion for organizational, employee and client confidentiality; actively listens using open and probing questions and summarizes to confirm understanding.
• Initiative and Resourcefulness: Demonstrates self-motivation; proactively anticipates others’ needs, finds innovative and creative solutions to solve problems and get work done (with little direction), marshals resources (people, material, support) and uses them effectively and efficiently to support goal/task completion.
• Problem Solving and Analysis: Gathers relevant information systematically; considers a broad range of issues or factors before reaching a decision; grasps complexities and perceives relationships among problems or issues; includes others in problem-solving efforts when appropriate.
• Quality/Detail Oriented: Systematically checks through each element of work completed to ensure it is correct; keeps records and documentation up to date, follows-up on activities, processes and procedures when supporting others; enhances quality by eliminating unnecessary work and seeks to simplify processes.

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.Job Segment: Records Management, Administrative Assistant, Clerical, Office Manager, Records, AdministrativeQuick Apply

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