Operations Coordinator - Special Projects - Jobs in Toronto, ON

Job Description

Our Purpose:We are here to create a world served by exceptional professionals. Our products (Casper, Snapshot, and Duet) help higher education institutions to look beyond book smarts, seeing a clearer, more holistic view of applicants. It’s used by 360+ academic partners in Canada, US, Australia (and growing!) with 160,000+ applicants taking the test each year, and covers 90% of all US medical school applicants. We also host the Admissions Summit, an annual 2-day conference, and power the Alo Grant, an annual $100,000 research fund.Our Operations Team Philosophy:On the Operations Team, we fundamentally believe that we will always be greater than the sum of our parts. We love to teach and learn from one another, and we’re always there to lend a hand. We work hard, we take initiative, and we lean in to our challenges because that’s where we grow. We celebrate each other's wins and learn from one another’s mistakes. We recognize the importance of diversity of thought, and we strive to welcome all perspectives and opinions to the table. We communicate, early and often, because no problem ever came from over-communicating. And finally, we care - a lot - about our work and our team.The Role:We're looking for someone to own end-to-end project coordination on the Operations team. This person will play a critical role in internal project coordination, stakeholder management, process improvement and ultimately supporting company-wide growth and expansion efforts. In this role, you will work closely with our Operations team, alongside other Atlus teams, and external partners to provide strategic planning and coordination for projects such as international pilot projects, research projects, and product expansion into new geographic and language markets.This role is a great opportunity for someone entering the Operations, Tech Start-Up, or Assessment world looking to grow their portfolio and learn from strong mentors.This is a full-time role reporting to the Operations Manager - Assessment Content, ideally located in Ontario, but open to other parts of Canada. We are a remote-first company but will return to a limited office presence in Toronto post-Covid to accommodate employees that want/need an office.Within 1 Month, You Will:Onboard and get to know the team! We will work hard to make sure you feel supported and well-prepared to take on your new roleObserve and contribute in our team meetings! You’ll get a clearer picture of how things work on the operations team, while also giving input about how things can get even better (fresh eyes are key to continuous improvement)Learn from your peers- this role will manage projects within operations that involve many cross-functional stakeholders at Altus. Meet with folks across the team, ask them questions, shadow them, and learn as much as you can.Get to know the ins and outs of Operations! Learn about all of the moving parts, develop an understanding of how all of the pieces of the puzzle work together, and pave the way to become the in-house expert in strategic project planning and coordinationWithin 3 Months, You Will:Understand the end-to-end project coordination process on the Operations team! Given that there are so many moving parts in operations, you’ll need to understand the ins and outs of planning and coordinating a successful project from start to finishElevate the current processes we’ve got in place for internal projects - like we said, fresh eyes are keyLeverage data and process - we’re looking to increase business effectiveness and efficiency, creating valuable systems that make us better. Which processes are working well Which are not How do you knowWork cross-functionally with other Altus teams. This means collaborating, communicating and advocating to ensure smooth operations in everything we do.Become known internally as the go-to for all Altus Suite Pilot project coordination and execution- if we’re running a pilot, you’re owning it!Within 12 Months, You Will:Be an in-house expert on internal strategic project planning and coordinationChallenge the status quo of “how it’s always been done”. Answer the question “How can we improve” and help come up with a plan to get thereWork in tandem with other Altus teams and external partners to implement and coordinate internal projectsWork with Operations to develop and refine our internal project coordination processesAlong with the Altus teammates, build strong relationships with external partnersHave first-hand experience planning, implementing and coordinating internal projects! After having gone through a project from start to finish, you’ll have the opportunity to grow from your learnings and pave the way for improvements next year!RequirementsWhat will help you in your role:Comfortable working under pressure with tight deadlinesOperator at heart- tendency towards the path of least resistance and optimizing for efficiency at all timesOpenness to feedback and demonstrated ability to learn and improve from feedbackSelf starter with a structured work approachDetail-oriented and extremely organizedComfortable making data-driven decisionsProject management experience (or similar)Startup experience (or similar) preferredDemonstrated interest or background in education, assessment, and/or human psychology preferredSome evening and weekend availability for team test supportBilingual (French/English) an assetOther Traits of our Ideal Candidate:Able to live our core values of Caring, Curious, and Driven to help us attain our goal of creating a world full of exceptional professionalsWe need someone who is a self-starter, highly curious about how the business works, and able to help us focus where it countsGreat written and oral communication skillsHas loosely held, strong opinions - knows why they want what they want, but is also abundantly humble, can be wrong, and wants to seek out the best solution, no matter the sourceInterested in being part of an amazing, caring team, and wants to build a sustainable, high growth businessAbility to thrive in fast-paced environments and prefers change over status-quoEmpathetic with a professional, positive attitude and a sense of humilityOur Hiring Process:Our hiring process optimizes for a positive candidate experience. The general hiring process looks like the following:Introductory phone screen: Chandra (our Recruitment Specialist) will review your application and if selected, schedule a phone call to get to know you better and tell you more about the role and company.Remote Hiring Manager interview: If you pass the phone screen, you’ll have a video chat with our Operations Manager, Amanda, to discuss your experience in more depth.Remote team interview: If that goes well, onto a remote team interview, where you will meet with 3-5 members of our team (typically a 2-3 hour session).Reference Checks: We'll ask for 2-3 professional references to chat about your time working together.Final Decision: The hiring manager will consolidate all of the feedback and let you know of their decision (there may be a quick additional call at this stage to help us make a decision)Offer: If you are our perfect match, and we're yours, an official offer will be made!BenefitsMore about the Altus Assessments team:We’re a quirky, vibrant, and diverse group of 80+ working collaboratively to tackle some tough problems (like how to evaluate empathy in someone who wants to train to become a doctor), and some less tough ones (like how to answer that bonus question on Trivia Night).Our core values are caring, curious, and driven, and we embody these in everything that we do. We genuinely care about the well-being of others, we possess an innate desire to continually learn, and every day we strive to be better than the person we were the day before. To learn more, visit us at www.altusassessments.comPlease note that during the CV-19 precautions, our team has transitioned to remote work-from-home. Though we expect this to be the case for the next 9-12 months, we are consistently and transparently adapting as we receive more information from the experts.The Perks:Bi-weekly team lunches: This (typically in-office) ritual is being supported by UberEats coupons provided by Altus so that you have something to eat at home while we connect over video calls.$3,000 annual personal and professional development budgetGenerous self-directed vacation policyComprehensive health, dental and life insurance coverageRRSP Matching ProgramExtended Parental leave coverageTeam building and social eventsAltus is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors. Special accommodations for candidates with disabilities can be made during the interview process if requested.