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Job Location | Toronto, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Req Id: 339682At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.As part of the Strategy, Design & Delivery team, the successful candidate will report to the Senior Manager, Program Design & Delivery and lead multiple Projects & Analysis. Our team focuses on a ‘win the household’ strategy and works with cross-functional teams to improve the customer experience while advancing areas of strategic focus.This role entails leading the expansion of X-Sell, X-Save & X-Serve programs. As well as soliciting and implementing feedback from operational groups to ensure agents are equipped with the right tools, knowledge, soft-skill, and offers to support our customers. The successful candidate will own end-to-end problem definition analysis, solution design, implementation and monitoring, involving extensive collaboration with other teamsKey Accountabilities: