Project Manager, Household Data Experience - Jobs in Toronto, ON

Job Description

Req Id: 285572At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.Title: Project Manager, Household Data ExperienceShort Description:The Household Data Experience team is responsible for designing and delivering solutions that help customers better manage their data usage to ensure Bell is on-par with or ahead of our Tier 1 competitors.The successful candidate will be responsible for the strategy and investment of the $60M data experience roadmap, including leading initiatives for our self-serve data management tools, championing the customer experience in upcoming Network projects, and deep-dives for the executive team.Key Responsibilities/Accountabilities:This role entails end-to-end involvement in problem definition and analysis, strategy/scope definition, solution design, and implementation. You’ll help define net-new and in-flight initiatives at varying stages of the project lifecycle by:Building a deep understanding of how customer self-serve, data notification tools, and Network/IT systems functionCollaborating with and influencing UI/UX designers, IT developers, Network partners, marketers, and specialists from across the organizationCommunicating our vision to executive leaders across Customer Operations and Bell Mobility/Bell Residential ServicesDefining short and long-term strategic roadmaps, with supporting opportunity sizing and business casingDriving regular analysis of national/global customer experience trends in partnership with the Loyalty & Retention and User Experience teamsProactively searching for new products and features across different industries and apps to drive innovationUsing both quantitative (e.g. SAS, Teradata) and qualitative insights (e.g. customer surveying, market research) to advocate for our customersQualifications:University bachelor degree preferably in businessStrong communication and presentation skills to people at all levels2+ years of work experience in the telecommunications industry or in another strategic roleExcellent interpersonal skills and demonstrates the ability to work in a team environment across multiple business unitsAbility to zoom in and out on technical IT/Network driven conversationsHighly organized and able to manage multiple projects simultaneously and deliver on tight deadlinesExperience using SQL, Microstrategy, Tableau or any database tool is an assetBilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Toronto || Canada : Quebec : MontrealApplication Deadline: 05/26/2021Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.Created: Canada, ON, TorontoBell, one of Canada's Top 100 Employers.