REMOTE Customer Service Associate - Jobs in Toronto, ON

Job Description

Equivalent ExperienceAddress: Work From Home OpportunityPay: $20.51/hour unilingual $22.01/hour bilingualContract: 6 months with potential to be extended or go permanentSchedule: 7am-11pm rotating schedule. Must be available 7 days a week and on Holidays.Start Date: January 9, 2023Were looking for strong customer support professionals who can manage complex calls, high volumes, high pressure, being able to work very independent and independently find solutions without a lot of immediate support.MUST HAVE REQUIREMENTS:

• Min. 6 months of experience in a call centre environment
• Ability to operate a computer with 2 screens (one with soft phone, one with CRM/client info)
• Able to commit to an 7am-11pm rotating schedule. Must be available 7 days a week and on Holidays.
• Good home office set up with hard wired ethernet connection (computers cannot connect to wifi)
• Need to be flexible - Inbound calls with clients who are facing an issue and need to understand what their insurance looks like (can be emotional, can be under pressure)

JOB DESCRIPTIONIn a 24/7 operation, provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information.Key Responsibilities:

• Required to attain performance objectives on a monthly basis.
• Open non-medical cases to guide/assist clients throughout their service needs.
• Initiate and send claim forms.
• Provide pre-trip assistance and answer pre-trip questions relating to emergency procedures and policy inquiries.
• Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
• Guide clients through the navigation of pertinent websites for online content and claim submission.
• Administer and enforce client confidentiality regarding Canada’s Personal Information Protection and Electronic Document Act.
• Provide assistance with translation using an interpreter if necessary.
• Create and send various types of professional correspondence.

Training:It will be 4 weeks of training the first 2 theory and the next 2 practicum.Practicum means doing the job with a coach on standby, via chat, so it is a bit hectic and requires people who can deal with stress and finding solutions. You will be on your own a bit and learn by doing.À propos dAston Carter:Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés dAston Carter. Nous nutiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais dargent.Aston Carter, une division dAerotek, est un fournisseur denvergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation dAllegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter sengage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter sengage à livrer un service hors pair a tous nos partenaires daffaire.About Aston Carter:Please Note: Scammers are posing as Aston Carter. Well never contact you via Gmail, Telegram, or WhatsApp and well never solicit money from you.Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Quick Apply

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