SaaS Customer Success Manager - Jobs in Toronto, ON

Job Description

Hello / Bonjour,We are Mobi2Go, and we were homegrown in Wellington, New Zealand. Our Headquarters remains here and we have regional offices in Auckland, Melbourne and Toronto. We raised Series A in 2019 and have been building and releasing new product offerings into the wild since then. It's an exciting time to join our crew!Our mission is to help restaurants take back the power and become even more successful by growing their sales and brands with our digital ordering systems and in-store kiosks. As a B2B2B2C SaaS company, we democratise technology so our customers can own their brand and their customer experience. The products and services we build for our customers have a tangible impact on growing their businesses, which is incredibly rewarding. We power NZ brands like Pita Pit and BurgerFuel, Australian brands like Ribs and Burgers and Fonda, and Canadian brands like Edo Japan, Toujours Mikes and Scores.We are a team of positive, creative, and inclusive people who revel in getting stuff done. The opportunity exists for smart, ambitious, and high performing people to make a meaningful difference in the lives of our customers, their guests, and Mobi2Go colleagues.With a flat reporting structure we all have the ability to influence the direction of the company in a way that may not be possible working for another organisation. At Mobi2Go you can master your craft, help others to master theirs and enjoy a reasonable level of autonomy in your day to day. We get to do GREAT work. We celebrate success and learn from setbacks as a team.As a team, we value diverse opinions to get the best solutions. We believe in "strong opinions loosely held" and encourage healthy debate to get the right outcome. As a fast growing company the only constant is change and we always strive to see the opportunities that it brings with it. We navigate ambiguity and we all tame our egos for the success of the team.We believe that humour is good for the soul, and we don’t take ourselves too seriously.*Requirements**Who you are: *You are a mad networker and love building and maintaining great relationships. You are naturally inclined to hit up all of the local tech events, as a participant or even a speaker. You are always representing our brand, even if you’re just out for a weekend coffee with friends. Your customers and colleagues will all tell us that you’re a natural people person and a joy to work with.

• You previously had a similar role with experience as a Customer Success Manager, ideally focused around hospitality or retail tech.
• You have an in-depth knowledge of the SaaS space and hospitality industries.
• You get to know your customers - you understand their numbers and their business drivers and how Mobi2Go can help them to succeed. You are the customer’s trusted advisor, the Mobi2Go brand ambassador for the customer experience.
• On a day to day basis you may be advocating for your customers needs or alternatively educating your customer based on our product roadmap.
• You are a self starter, diligent, organised, navigate ambiguity, and prioritise going above and beyond in every interaction because it just makes sense to you.
• You love a target, you land and expand, as well as retain your customer relationships with enviable results.
• You ‘fill your cup’ through constant learning. You look for opportunities to grow your skills and continually develop. You look around corners with a healthy dose of pragmatism.
• You hold the keys to the relationship with your customers but are supported by the global crew across Mobi2Go. “Teamwork makes the dreamwork” is a sentiment that you can comfortably embrace.
• We communicate (written and verbal) internally and externally with teammates, customers and partners. You need to be able to foster good relationships through great communication, which may include simplifying tech speak for non tech peeps and Slacking like a champ.

BenefitsAt Mobi2Go we’re creating an environment where you feel comfortable and able to do your best work. We recognise that our people are motivated by more than just a generous salary. Our work perks, career growth opportunities, life flexibility, warm and high performance culture meets the diverse needs of our team.A few examples of what you can expect include:

• Flexible working hours
• Central, convenient city office location in Toronto

• Team health & wellbeing programs
• Relaxed and friendly team culture
• A day off to volunteer at your favourite charity or local organisation
• Employee Assistance Program to help with personal, financial, family or professional support & development
• A day off for your birthday
• Quarterly hack days

To learn more about our team check us out at https://www.instagram.com/lifeatmobi. We look forward to sharing more about these benefits and our unique team culture with you during our interviews!*Hiring Process*At Mobi2Go we believe that our company is only as good as its people. Our hiring process is robust to reflect the value that we place on hiring the best people that we can.A bit of a breakdown on what the hiring process is like with us:1. Online Interview: If successful the first step in the process is an online interview with an Employee Experience team member. This will be your opportunity to learn whether Mobi2Go is a good fit for you and for us to get to know you. We'll dive into your career journey to understand the path you have been on and what you value at work.2. Technical Assessment Interview: If that goes well you'll have another interview (preferably in person) with the Hiring Manager for this role. This will go into a lot more detail with regards to the technical elements of the role and you'll be able to share more of your specific experience relating to the role. For some roles, we do case studies or further technical tests to give you every opportunity to demonstrate your skills.3. Getting to know the crew: It's likely you'll meet a number of other people on the team too so there are plenty of opportunities for you (and us) to make sure Mobi2Go is the right move for you.4. Psychometric Testing: We do psychometric and ability testing. The testing is done online and should take about 45 minutes. It provides Mobi2Go with an objective snapshot of your general abilities, personality and work styles - even resilience to stress.5. References: We may ask you to arrange personal reference calls with former managers, and others we may choose, from all previous employers.*Please note: *The pandemic has resulted in border restrictions in most countries. Unfortunately, we are unable to provide employment sponsorship and need candidates to have firm plans to relocate to the city where the job is located before we can consider your application.Finally, at Mobi we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make better products for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.Job Type: Full-time