Technical Implementation Manager - Jobs in Toronto, ON

Job Description

As a Technical Implementation Manager at Street Context, your job is to manage the end-to-end lifecycle of client implementations. This entails managing the scope, deliverables, and timeline for client implementations, while simultaneously providing oversight and mitigation for risks on both the client and Street Context side.Client implementations could include, but are not limited to:*Implementing an integration between Street Context and the client’s CRM, utilizing bi-direction API sync and exposing RESTful APIs for the client’s technical team to build around

• Setting up a new client on Street Context email infrastructure
• Consuming SFTP data feeds
• Implementing a programmatic deployment of Street Context

To ensure implementations are successful, you will be expected to support discovery with clients during implementation, distill complex ideas into digestible concepts back to external business sponsors and internally, advocate for both the best interests of the client and Street Context, and deliver excellent customer interactions. You will act as the lynchpin between our clients and our internal teams, as well as the bridge internally between our client-facing teams and our developers, to ensure successful implementations.Beyond successful implementations, the Technical Implementation Manager must also ensure the ongoing health and success of previously completed implementations. This means maintaining an org-wide understanding of each client’s setup and implementation history, as well as proactively working with our clients to make improvements and keep their past implementations current.To perform this role successfully, the Technical Implementations Manager must think tactically from client to client. This requires careful evaluation of the implementations requirements, scope, and outcomes or deliverables. You will need to discuss trade-offs with different approaches, and manage expectations for our clients. Throughout the engagement, you will need to manage risks and work closely with clients and account owners at Street Context to mitigate those risks and deliver a successful outcome for all parties. During implementation and long thereafter, you will be expected to document, communicate, and be the expert on client setups, and details of the implementation.In the role of Technical Implementation Manager, you will have a unique lens on where our product offering does well and where it needs to improve in our competitive landscape. You will be expected to provide input, feedback, and recommendations as a key stakeholder in our long-term strategy as we continue to evolve our processes and offering.Throughout all activities and aspects of the client lifecycle, you will be expected to be a resource for expertise on our client’s setups and our integration offering. This means understanding deeply complex and technical concepts and being able to communicate them across stakeholders clearly and accurately. In addition, you will be expected to build relationships both internally and externally to bridge the gap between our clients’ implementation needs and what we can offer.#LI-HybridThematic Responsibilities

• Define Requirements: Work with clients to understand their objectives and requirements, get alignment from the business, technology, and internal stakeholders on what is required to complete the implementation.
• Manage Scope: Clearly define and communicate what is included in the implementation and manage expectations about what is not included. Ensure we appropriately scope implementations so client needs are met, while not including unnecessary client asks.
• Manage Risks: Proactively identify risks and work with stakeholders to raise awareness, manage expectations, and eliminate or mitigate them.
• Manage Implementation Lifecycle: Own the coordination and communication of client implementations from beginning to end. Hit key milestones on time without unexpected changes in scope or risk after the fact.
• Communicate Progress: Communicate implementation scope and progress constantly and precisely to all stakeholders, escalating when appropriate. Keep a clear written record to ensure a shared understanding of implementation progress and requirements.
• Respond To Issues: Be a point of escalation for implementation issues, working with stakeholders to find resolutions, address client concerns, and accept responsibility.
• Iterate Processes: Take ownership of client implementation processes, and iterate on them to provide a better experience for our clients and drive results for our business. Own the creation and iteration of internal documentation as our offering evolves.
• Provide Subject Matter Expertise: Act as the go-to resource for implementation information, who can clearly and concisely explain the complexities and nuances of implementations and the offerings they leverage, documenting when beneficial.
• Be A Strategic Stakeholder: Partner with the product team to provide feedback and insight into where our offering could be improved to better serve our needs. Relationships are built and trust is earned across key internal and external stakeholders by being transparent, helpful, and effective.

Your know-how

• 2+ years of experience delivering small and large-scale integrations or implementations with enterprise customers
• The ability to take large features from concept to delivery and are well-versed in all stages of the product development lifecycle
• You have a working knowledge of technical concepts like REST API’s, SMTP, SPF, DNS, DKIM & DMARC
• You have experience with enterprise CRM integrations, ideally with the Salesforce platform
• You have experience managing complex projects with multiple stakeholders
• You have experience in negotiating and making trade-offs between business outcomes and technology needs
• You have a strong understanding of enterprise technology, and how these systems typically fit together
• You are technical and can discuss implementations and tradeoffs with our Engineering Team
• You are an excellent communicator, both verbal and written

Its a bonus if

• Have experience working with a SaaS-based product, ideally for multiple years
• You have experience working with email or other messaging systems at a technical level
• You have experience working with industry tools including analytics systems, CRMs, spreadsheets, and documents
• You have experience working in capital markets or an adjacent industry

Street Context is on a mission to build more efficient capital markets. Were developing technology that provides highly scalable sources of customer insights for investment banks, brokerages, and independent research providers. We provide our customers with insights that enable them to pinpoint revenue opportunities, build client intel, and anticipate the needs of the market.We take ownership of our projects and work together to foster a fun and transparent environment. Our days are spent thinking through complex scenarios and tackling major challenges using innovative technology. We’re agile in our process and responsive to the market, seeking to fundamentally improve an institutional industry. We are a team of experts, joined by outstanding advisors and world-class investors, on a quest to build a superior product and a top-notch company. We work, play, and win as a team. We enjoy spending time with one another and celebrate our accomplishments together.If you see an opportunity for yourself with us, apply now to continue the conversation and learn more about how you can become part of Street Context.Street Context is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity and gender expression, receipt of public assistance, record of offences, sex or sexual orientation.To that end, Street Context is committed to making our recruitment processes as accessible as possible including providing accommodations during the recruitment and hiring process as required. Upon request, Street Context will consult with applicants to provide or arrange for suitable accommodation.Job Type: Full-timeQuick Apply

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