Travel Counselor - Sabre Canada Fully remote - Jobs in Toronto, ON

Job Description

Description: Manager is seeking 5 Travel counselors with specific experience in SABRE - Most recent / relevant experience should be in SABRE.Prior to submitting your candidate, please confirm they have the correct IT set up for working fully remote. They will be asked during the interview about their internet and if they do not have the right set up, the interview will stop there.GBT Traveler Care Requirements: < > Internet only, no phone line is needed (GBT uses a VoIP product that works over your internet for making and receiving phone calls) Speed at least 10m download X 2mbps upload, please ask for the providers starter speed. It usually meets the requirement. If it doesnt, please ask for their first package that meets both the download and upload requirements. Ca ble, DSL or Fiber connection to residence ( no fixed wireless, satellite or cell based services) Ethernet Connection required. Your GBT applications do not work properly using wi-fi. You must be able to connect directly to your modem. DHCP (not static IP) Requirements: Key Responsibilities: 7a-9p ET M-F are the core hours, and we do have other shifts that offer later hours and weekend days. Candidates should be flexible on the hours they can work and will be discussed during the interview. If candidates have hard stops at 3, 4, or 5pm - I would suggest not submitting the candidate as they will not be considered for this role.Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs. A support other GBT work, including other GBT customers when directed to do so by GBT leadership. Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing Apollo solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car), whilst ensuring adherence to the customers agreed travel policy and requirements. Complying with all legal standard requirements, which include mandatory training, compliance and sanctions. Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance. Follow internal compliance and regulatory requirements for all customers and locations supported. Manage the end-to-end booking process through the ticketing and order fulfillment, via the Telephone, Instant Messaging, Email, or back office systems and servicing platforms. Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners. Operate in a Multi-Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics)GBT Operates 24 hour a day, 7 days a week, with variable shift opportunities for days, nights and weekends. Use positive telephone service techniques; act on special customer requests and maintain excellent client relations. Meeting the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach. Coach, develop and mentor more junior Travel Counsellor colleagues in the team as needed. Express enthusiasm and energy within the organization and always act according to company ethics, values and Compliance guidelines. Additional Accountabilities Working phone, email or chat booking air, rail, hotel and car rentalInvestigates/action Travel Counsellors reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI/CSR, Trailblazer)KeyQualifications and Attributes: Detailed understanding of fares and ticketing rules, for car, air, hotel travel. Knowledge and experience of: Air, rail, hotel, car booking. Calculating and Processing exchanges. High proficiency in Apollo. Experience working in a high touch service environment where performance is measured. Experience working in a team. Background in Business Travel, leisure or airline reservation required, with a passion for Excellence in Client Service. Excellent Professional Communication a^€“ both written and verbal. Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information. Ability to research and resolve customer service and traveler issues independently and /or with supplier. Problem Solving, with a process improvement mindset. Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task. Ability to positively influence team and peers, accepting and adapting to change quickly and professionally. Learning agility and ability to act on constructive feedback. Possess a strong understanding of travel trends and industry best practicesJob Type: Full-timeSalary: $38.00-$41.00 per hourSchedule:

• 8 hour shift

Experience:

• Travel: 1 year (required)
• Sabre: 2 years (required)

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