Manager Ramp Services YYZ - Jobs in Toronto Pearson International Airport, ON

Job Description

Manager Ramp Services YYZ

• 2213066

Primary LocationNorth America-CA-Toronto-Toronto Pearson International Airport (YYZ)ScheduleFull-timeUnposting DateOct 15, 2022, 10:59:00 PMOrganizationGround HandlingJob SummaryTo efficiently and profitably manage and direct station activities by providing a safe, quality product covering a range of ground handling services to its customersJob ResponsibilitiesPlanning

• Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager
• Efficient Resource Planning (manpower, equipment).
• Must comply with Swissport’s standard operating procedures (SOPs) and policies

Quality Management

• Ensure service levels are achieved
• Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, Immigration
• Establish strong leadership within all supervisors and station employees through excellent communication skills and a positive work environment

Controlling & Reporting

• Monitor and control performance KPIs such as baggage delivery/handling, on time arrivals/departures, etc. and ensure they are within established goals
• Ensure that all records of all transactions relating to the operation are maintained
• Ensure that administrative and control policies and procedures are maintained
• Assures all employees comply with company rules and procedures and other authority requirements
• Take disciplinary action with subordinates as needed

Supporting

• Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
• Implement, maintain, and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation
• Solves conflicts/irregularities and takes appropriate action
• Participate in meetings internally and externally as may be required
• Implements and monitors the local emergency plan

Qualifications and Competencies

• Bachelors or Associates degree a plus, but not required
• 3-5 years of managerial experience in the ground handling operations with strong focus on procedural compliance, safety practices and continuous improvement processes
• Proven ability to work independently and as part of a team
• Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines
• Excellent organizational skills with attention to detail.
• Strong knowledge of ground handling operations and services
• Outstanding communication skills including written, oral, interpersonal and presentation
• Ability to be “on call” 24/7 for emergencies
• The nature of this position demands discretion, good judgment and prompt, accurate decision-making, as well as the management of complex situations
• Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook, and Excel
• Ability to work under pressure
• Must be able to work in inclement weather

Equal Employment Opportunity StatementSwissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.About usEn 2021, Swissport International AG a fourni des services aéroportuaires au sol de premier ordre à quelque 97 millions de passagers aériens (préCOVID 2019 : 265 millions) et a traité environ 5,1 millions de tonnes de fret aérien (2019 : 4,6 millions) dans plus de 120 centres de fret aérien dans le monde. Plusieurs de ses entrepôts ont été certifiés pour la logistique pharmaceutique par le CEIV Pharma de lIATA et par la MHRA britannique. Le leader mondial des services au sol dans les aéroports et de la manutention du fret aérien, qui compte actuellement environ 48 000 employés, était actif dans 287 aéroports de 45 pays sur six continents au 14 juillet 2022.Quick Apply

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