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Deposit Services Representative Part Time - Jobs in Tumbler Ridge, BC

Lake View Credit Union
Job LocationTumbler Ridge, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Department: Member ServicesReports to: Branch ManagerSalary: As per the collective agreementClosing Date: August 19th, 2022Monday: 11:30am – 4:30pmWednesday: 11:30am – 4:30pmFriday: 11:30am – 4:30pmSUMMARYThis position is responsible for recognizing the needs of the member and acting in a timely manner to provide solutions. This role is required to demonstrate product and service knowledge through cross selling and the promotion of business development.KEY RESPONSIBILITIES

  • Process member transactions
  • Recognize member needs and promote all Credit Union deposit services
  • List and balance outgoing cheques utilities and all other transactions
  • Assist with night deposits
  • Process hold funds, stop payments, auto transfers
  • Complies with Money Laundering/Confidentiality
  • Adheres to security standards
  • Other duties as required
REQUIRED KNOWLEDGE SKILL AND ABILITIES
  • Sales and Service focus with an aptitude for business development and relationship building
  • Strong commitment to continuous learning
  • Excellent communication and interpersonal skills
  • Maintains a positive attitude towards corporate initiatives and change management
  • Strong follow up skills
  • Demonstrates dedication to providing quality member sales and service
  • Proven ability to be creative and innovative
  • Able to identify member’s needs, answer enquires and provide solutions
  • Able to process all teller transactions promptly and accurately
  • Demonstrates product knowledge
  • Demonstrates the ability to be detail oriented and manage multiple tasks
  • Demonstrates effective organization and time management
  • Able to make sound judgment and analyze problems
  • Demonstrates an affinity for basic mathematics
  • Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Other related duties as assigned
EXPECTED OUTCOMES OF THE ROLE
  • Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
  • Accurate and timely member transactions
  • Positive internal and external service levels are achieved through the proactively and resourcefulness
  • Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
  • Supports the team to achieve results
  • Member experience levels are achieved through the process of listening, asking open ended questions, discussing solutions, providing recommendations and following up with an outcome
  • A positive and professional work environment is maintained
EDUCATION AND EXPERIENCE
  • Minimum 3 years customer service experience
  • Experience working in a financial institution an asset
  • Post secondary education in business, finance, accounting or equivalent
Please note: Vacation schedules previously approved from other departments may be reviewed by the hiring manager and will be subject to departmental availability.Please note: The Deposit Services Representative (TR) position grouping is applicable only to the Tumbler Ridge Branch.Candidates are invited to email their cover letter and resume to, Human Resources Department at hr@lvcu.ca .We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.Quick Apply
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