Deposit Services Representative Part Time - Jobs in Tumbler Ridge, BC

Job Description

Department: Member ServicesReports to: Assistant Branch ManagerSalary: As per the collective agreementClosing Date: Until filledMonday: 11:30am – 4:30pmWednesday: 11:30am – 4:30pmFriday: 11:30am – 4:30pmSUMMARYThis position is responsible for recognizing the needs of the member and acting in a timely manner to provide solutions. This role is required to demonstrate product and service knowledge through cross selling and the promotion of business development.KEY RESPONSIBILITIES

• Recognizes member needs, service opportunities and promoting all Credit Union product services
• Makes referrals to the Financial Services Officers and Wealth Management as appropriate
• Processes member transactions bill payments, deposits and withdrawals
• Processes official cheques
• Verifies cheque clearing on the Central Portal System
• Lists and balances outgoing cheques utilities and all other transactions
• Processes night deposits
• Completes preauthorized debits and credits
• Processes outgoing wire transfers in CAD and USD
• Processes debit card orders, debit card re-pins and debit card limit change requests
• Processes cheque orders for personal and business members
• Set up online banking and/or telephone banking
• Processes requests for suppress and e-statements
• Coordinates with DSR- Cash Custodian to monitor cash limits in TCR
• Assists DSR- Cash Custodian as TCR, ATM, Treasury dual custodian as required
• Books member appointments for the Financial Services Officers
• Processes hold funds, stop payments, auto transfers
• Processes cash advances on Master Cards
• Services and resolves service member inquiries
• Closes sub accounts and refers member account closures
• Provides members access to Safe Deposit Boxes
• Completes returned mail process
• Ensures filing is up to date
• Processes fax requests
• Answers the phones as required
• Performs other duties as required

REQUIRED KNOWLEDGE SKILL AND ABILITIES

• Sales and Service focus with an aptitude for business development and relationship building
• Strong commitment to continuous learning
• Excellent communication and interpersonal skills
• Maintains a positive attitude towards corporate initiatives and change management
• Strong follow up skills
• Demonstrates dedication to providing quality member sales and service
• Proven ability to be creative and innovative
• Able to identify members needs, answer inquires and provide solutions
• Able to process all teller transactions promptly and accurately
• Demonstrates product knowledge
• Demonstrates the ability to be detail oriented and manage multiple tasks
• Demonstrates effective organization and time management
• Able to make sound judgment and analyze problems
• Demonstrates an affinity for basic mathematics
• Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
• Demonstrates accountability, integrity and cooperation in the workplace

EDUCATION AND EXPERIENCE

• Minimum 3 years customer service experience
• Experience working in a financial institution an asset
• Post secondary education in business, finance, accounting or equivalent an asset

Please note: The Deposit Services Representative (TR) position grouping is applicable only to the Tumbler Ridge Branch.Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca.We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.Why join the Lake View teamGenerous above-industry salary and benefit packagesA refreshingly vibrant environmentOngoing opportunities for training and developmentA place where we see you as one of our biggest assetsA place where we see you as one of our biggest assetsAn understanding of the need for work-life balance complimented by a stellar wellness programQuick Apply

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