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Truckload Specialist - Jobs in Upper Brighton

Job LocationUpper Brighton
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

You belong at Dayamp; Ross.Truckload SpecialistFull-timeHartland, NBThe Truckload Specialist is responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders.How You #39;ll Help

  • Maintain a healthy working relationship with assigned client base
  • Communicate with the terminals to ensure continued on-time service
  • Build customer trips in our Truck Mate system
  • Schedule delivery appointments to increasequot;loadamp; go quot;/direct delivery system
  • Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
  • Answer general customer service inquiries related to truckload shipments
  • Oversee truckload traffic flow for customers shipping full loads
  • Complete daily tracking reports
  • Other duties related to truckload customer service as may be required.
Your Skillsamp; Experience:
  • Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
  • An equivalent combination of education and experience may also be considered
  • Previous customer service experience in the transportation industry is a strong asset.
  • Advanced communication skills - both verbal and written
  • Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software. Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
  • Accuracy in keyboarding and data entry
  • Demonstrated customer service skills
  • Strong conflict resolution skills
  • Ability to manage deadlines and work independently in a fast paced, high transactional environment
  • Analytical with strong problem solving skills
  • English, other languages an asset
  • Independent contributor
To apply, visit our Careers page at dayross.com.If you #39;re chosen for the role, you #39;ll be asked to provide reference and criminal background checks before employment. You #39;ll only be contacted if you #39;re selected for an interview.About Dayamp; RossFrom a single truckload of potatoes in the 1950s to a fleet of thousands, Dayamp; Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.We believe our people are our greatest strength. For over a decade, we #39;ve been recognized as one of Canada #39;s Best Managed Companies. We #39;ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.As a federally regulated employer, Dayamp; Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Dayamp; Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

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