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Front Desk Agent - Jobs in Valemount, BC

Best Western Plus Valemount Inn and Suites VALEMOUNT , BC
Job LocationValemount, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

MUST BE LEGAL TO WORK IN CANADAValemount BC is a small town located in the beautiful Robson Valley, just one hour across the Alberta boarder via Hwy 16 and Hwy 5. You will be surrounded by friendly people, beautiful scenery and snow capped mountains. Staff housing available. Great ourdoor recreation . Let your adventures begin here!Job Summary: You will represent the hotel to the guest throughout all stages of the their stay by working with all hotel personnel to ensure every guest experience superior customer care.Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.Job Duties and expectations:

  • · Maintains an inventory of vacancies, reservations and room assignments.
  • · Takes same day reservations, future reservations and cancellations when necessary.
  • · Knows room locations, types of rooms available, and room rates.
  • · Registers arriving guests and assigns rooms.
  • · Coordinates room status updates with the housekeeping department by notifying
  • housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • · Coordinates guest room maintenance work with the engineering and maintenance division.
  • · Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  • · Reports any unusual occurrences or requests to the manager or assistant manager.
  • · Manages and resolves all guest complaints in a professional and courteous manner.
  • · Processes guest check-outs and handles monetary transactions.
  • · Maintains customers’ privacy.
  • · Maintains a high level of professional appearance and demeanour.
  • · Performs other duties as assigned.
Qualifications:
  • · High school diploma or equivalent.
  • · Previous hotel-related experience preferred.
  • · Ability to communicate with public, hotel staff, and management in a professional manner.
  • · Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
  • · Ability to learn safety, emergency, and accident prevention policies and procedures.
  • · Skilled in the use of front office equipment.
  • · Knowledge of proper telephone etiquette.
  • · Ability to work a flexible schedule, including weekends and holidays.
Job Types: Full-time, PermanentSalary: $17.00-$19.50 per hourBenefits:
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site gym
  • On-site parking
  • Vision care
  • Wellness program
Schedule:
  • 8 hour shift
Supplemental pay types:
  • Bonus pay
COVID-19 considerations:We follow all government guidelines and recommendations .Experience:
  • customer service: 1 year (preferred)
  • Hotel Front Desk: 1 year (preferred)
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