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Bilingual Disability Analyst - Jobs in Waterloo region

Ontario Teachers Insurance Plan
Job LocationWaterloo region
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionWhat You’ll Do:The Bilingual Disability Analyst is responsible for analyzing, investigating and assessing disability claims in accordance with contractual and administrative policies. Disability Analysts must possess in depth knowledge of mental and physical impairment and the resulting functional impacts. Disability Analysts must display empathy, professionalism, be highly organized, work in a team environment and motivated to maintain outstanding service to clients.Reporting to the Group Life and Disability Claims Manager, you’ll be responsible for:

  • Key decisions and the development of specific case management plans on all long-term disability (LTD) and life waiver claims within an assigned caseload. Reviewing and analyzing contractual and medical information on new LTD claims, while managing an ongoing block of active, complex LTD claims.
  • Engaging in professional interactions with members, affiliates, boards and other stakeholders, on a regular basis regarding decisions, rehabilitation opportunities as well as timely and efficient follow-ups to telephone end email communications.
  • Ensuring information is accurate and meets productivity, quality and service goals.
  • Providing regular ongoing education to members, affiliates, boards and other stakeholders, regarding LTD benefit processes and contractual requirements.
  • When required, attending and representing OTIP in examinations of discovery.
  • Working in partnership with the Rehabilitation Consultants to support members in their return to work efforts.
  • Working in partnership with Disability Benefits Coordinators to obtain claim information, ensuring benefit payments are accurate and approvals and terminations are processed in a timely manner.
  • Utilizing internal and external resources, such as medical consultants, lawyers, vocational and functional rehabilitation specialists, WSIB assessors and technical experts, as necessary, to progress files forward to resolution.

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