Case Manager (Needs Assessments, Orientations and Referrals) - Jobs in Windsor, ON

Job Description

POSITION SUMMARY:In support of the mission and vision of the Multicultural Council of Windsor & Essex County (MCC) the Case Manager will be responsible for the provision of ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of client needs within the MCC Resettlement Assistance Program for Newcomers to Canada as funded by Immigration Refugees and Citizenship Canada (IRCC).QUALIFICATIONS AND EXPERIENCE:§ Post-Secondary Diploma and/or Degree in Human Services, Education, Social Work or equivalent and a minimum three years of relevant experience§ Strong knowledge and experience with issues related to diverse populations, including immigrants and refugees§ Demonstrates knowledge of the area agencies serving immigrants, their programs and services, current immigration issues and resources available in the community§ Experience with case management and coordination including but not limited to: handling case assignments, drafting settlement plans, reviewing progress and determining closure§ Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client centric§ Demonstrated experience in establishing strong and effective partnerships with community groups, service providers and other key stakeholders to develop responses to community issues and build on community strengths and resources§ Demonstrated group facilitation and presentation skills, including workshop planning, delivery and evaluation§ Strong problem solving and decision making skills are essential§ Administrative, planning, facilitation, written and oral communication skills are essential§ Strong digital and computer literacy including proficiency in Microsoft Office is a must§ Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid Driver’s License is required§ Availability to work a flexible schedule, including days, evenings, weekends§ Fluency in a second language is an asset§ Must possess a valid vulnerable sector police clearance, renewed every 3 yearsAREAS OF RESPONSIBILITY:GENERAL

• Conducts ongoing needs assessments with clients
• Addresses clients’ needs as they arise.
• Assists clients in developing a plan of action with both short-term and long term goals
• Coordinate the access to program services based on needs assessment, working with other MCC staff, promoting effective and efficient utilization of the organization’s resources, such as utilizing language aids/interpreters/volunteers as necessary, links with other staff and other MCC Programs as necessary
• Works collaboratively across teams to address clients’ needs including facilitating inter-program client care conferences to review client’s settlement and integration process
• Provide information, orientation on one-to-one basis or in group sessions as required
• Provide life skills/enhanced orientation as needed
• If required, facilitates the referral process to other community organizations, coordinates the access to services: enhances a collaborative relationship with other service providers to facilitate the client access to services in the community, develops networks, fosters relationships
• Conducts continuous assessment and monitoring of the client’s settlement process and the achievements of goals
• Evaluate client’s satisfaction and quality of service provided
• Enhances a relationship of trust with the client/family to maximize their ability to make informed decisions and achieve both short-term and long-term goals
• Maintain clients’ files and program statistics; maintain and record services delivered to clients; document all calls and client visits; prepare and submit statistical and progress reports to the supervisor as required
• Prepares and submits monthly report and/or other reports as required
• Keep the immediate supervisor up to date with all issues and concerns with the program, and informed of all program activities
• Participate in regular program, team and organization meetings as required
• Attend community meetings as required
• Attend professional development opportunities as required
• Other duties as assigned

MCC CORE COMPETENCIES:1. LEADERSHIP§ Seeks to understand, support and work toward MCC’s goals and objectives§ Steps forward to address difficult issues and presents concerns constructively§ Champions new and innovative approaches§ Develops commitment in others through participative decision making and empowerment2. COMMUNITY DEVELOPMENT§ Participates in sector-specific committees and promotes the MCC vision§ Develops and nurtures a strong network of contacts by partnering with community agencies, ethno-cultural groups and community committees3. CLIENT FOCUSSED§ Demonstrates an understanding of internal and external clients and gives precedence to the needs of clients§ Requests feedback and input from clients and uses it for continuous improvement4. TEAM WORK§ Demonstrates a readiness to assist others§ Participates actively on teams, contributing ideas and suggestions towards meeting MCC goals§ Is open to others ideas and supports team decisions§ Demonstrates awareness and respect for others’ objectives and responsibilities5. POSITIVE COMMUNICATION§ Presents information and expresses ideas clearly through the spoken word; influences or persuades others§ Writes clearly and effectively to present ideas and to document activities6. MANAGING RELATIONSHIPS§ Attempts to resolve conflict situations collaboratively and works toward win–win outcomes§ Builds support for ideas or changes by developing and presenting logical arguments§ Motivates and generates commitment by tying ideas into the needs and goals of MCC and others7. ACCOUNTABILITY§ Acknowledges and assumes of responsibility for actions within the scope of their position with respect to the program, services, clients, and the organization as a wholeAPPLICATION PROCESS· Please submit your Resume and Cover letter in .doc or .pdf format by Thursday, April 20th, 2023· Please apply for this job only in the manner specified above. Failure to do so may result in your application not being properly considered for the position.·· The MCC is an equal opportunity employer and welcomes all applicants for this position; however only those selected for an interview will be contacted.·· As per AODA guidelines, individuals with disabilities during the recruitment, assessment, and selection process will be accommodated upon request.Job Type: Full-timeSalary: $30.15 per hourSchedule:

• Day shift

Work Location: One locationApplication deadline: 2023-04-20Quick Apply

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