Clerical Support Worker (CSS) - Jobs in Windsor, ON

Job Description

POSITION SUMMARY: In support of the mission and vision of the Multicultural Council of Windsor & Essex County (MCC) the Support Worker will be responsible for providing all aspects of administrative support required for the efficient operation of the Client Support Services Program for Newcomers to Canada as funded by Immigration Refugees and Citizenship Canada (IRCC).QUALIFICATIONS AND EXPERIENCE: § Post-secondary education and/or equivalent experience, with emphasis in office administration§ Minimum three years of administrative support experience§ Excellent written and oral communication skills§ Minimum 60 wpm typing skills§ High proficiency working with database systems§ Excellent time management, organizational abilities, problem solving, planning and interpersonal skills§ Proven ability to work in a team based environment§ Ability to multi-task with a strong attention to detail§ Self-motivated, proactive, ability to prioritize tasks and projects, and meet deadlines in a fast-paced environment§ Experience in concurrently handling projects for a large client caseload§ Provide high-quality customer service to diverse populations including those from a cultural, gender, socio-economic or other background§ Sensitivity in working with people from diverse backgrounds§ Proficiency in Microsoft Office is a must§ Knowledge of a second language an asset§ Experience in a not for profit sector is an asset§ Must possess a valid vulnerable sector police clearance, renewed every 3 yearsAREAS OF RESPONSIBILITY: GENERAL

• Prepare internal documents for new client arrivals
• Generate and maintain electronic client files and client profiles in all MCC databases and servers
• Ongoing input of client data into all MCC databases and tracking sheets as necessary
• Extraction and validation of data in MCC databases and tracking sheets for bulk upload into iCARE required by the 5th business day of the month
• Assist in gathering required information for programs
• Troubleshooting and resolution of issues related to internal systems as needed
• Provide ongoing daily support for program staff
• Arrange for interpreters and/or language aides as required
• Verify and process language aid forms
• Prepare, review and submit payment requests to the program supervisor, and follow up on outstanding requests
• Track program delivery expenses and verify invoices for accuracy
• Assist in month-end financial and budgeting tasks and compile in-kind contributions
• Regularly update group activities calendar
• Schedule workshops, orientation sessions, appointments, etc.
• Schedule and attend meetings and take detailed minutes
• Attend professional development opportunities as required
• Compile and verify narrative and statistical reports for the program
• Conduct monthly inventory checks
• Performs general administrative duties to include but not limited to: typing, photocopying, scanning, faxing, mail distribution, filing/storage (on- and off-site), ordering supplies
• Assist with organizing client and program events
• Other duties as required

MCC CORE COMPETENCIES: 1. LEADERSHIP§ Seeks to understand support and work toward MCC’s goals and objectives§ Steps forward to address difficult issues and presents concerns constructively§ Champions new and innovative approaches§ Develops commitment in others through participative decision making and empowerment2. COMMUNITY DEVELOPMENT§ Participates in sector specific committees and promotes MCC vision§ Develops and nurtures a strong network of contacts by partnering with community agencies, ethno-cultural groups and community committees3. CLIENT FOCUSED§ Demonstrates an understanding of internal and external clients and gives precedence to the needs of clients§ Requests feedback and input from clients and uses it for continuous improvement4. TEAM WORK§ Demonstrates a readiness to assist others§ Participates actively on teams, contributing ideas and suggestions towards meeting MCC goals§ Is open to others ideas and supports team decisions§ Demonstrates awareness and respect for others’ objectives and responsibilities5. POSITIVE COMMUNICATION§ Presents information and expresses ideas clearly through the spoken word; influences or persuades others§ Writes clearly and effectively to present ideas and to document activities6. MANAGING RELATIONSHIPS§ Attempts to resolve conflicts situations collaboratively and works toward win–win outcomes§ Builds support for ideas or changes by developing and presenting logical arguments§ Motivates and generates commitment by tying ideas into the needs and goals of MCC and others7. ACCOUNTABILITY§ Acknowledges and assumes of responsibility for actions within the scope of their position with respect to their program/services, clients, and the organization as a wholeAPPLICATION PROCESS

• Please submit your Resume and Cover letter in .doc or .pdf format by 5:00 pm Tuesday, August 30th, 2022
• Please apply for this job only in the manner specified above. Failure to do so may result in your application not being properly considered for the position.
• The MCC is an equal opportunity employer and welcomes all applicants for this position; however only those selected for an interview will be contacted.
• As per AODA guidelines, individuals with disabilities during the recruitment, assessment, and selection process will be accommodated upon request.

Job Type: Full-timeSalary: $21.23 per hourSchedule:

• Day shift

Education:

• Bachelors Degree (preferred)

Application Deadline: 2022-08-30Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected