Orientation Specialist (Newcomer Settlement Worker) - Jobs in Windsor, ON

Job Description

POSITION SUMMARY:The Orientation Specialist will be responsible for developing, implementing, and providing orientation services and activities within the Windsor and Essex County area to assist newcomers to Canada with their settlement and integration process, facilitating accessing services in the community and addressing general settlement and integration needs as part of the MCC’s LOW Programs for Newcomers to Canada as funded by Immigration Refugees and Citizenship Canada (IRCC).QUALIFICATIONS AND EXPERIENCE:

• Post-Secondary Diploma and/or degree in related field of study (ie Human Services, Education, Social Work, Communication) and/or relevant experience.
• Knowledge and experience with issues related to diverse populations and youth.
• Administrative, planning, facilitation, written and oral communication skills are essential.
• Proficiency in Microsoft Office, Teams, Zoom is a must.
• Proficiency in Facebook, Messenger, Live and Groups is an asset.
• Previous experience working in Immigration, Refugee and Citizenship Canada funded programs is an asset.
• Previous experience working with iCARE, HARTs and/or OCMS databases is an asset.
• Must possess a valid Level 3 vulnerable sector police clearance, renewed every 3 years.
• Multilingual is an asset

AREAS OF RESPONSIBILITY:GENERAL

• Ensure all orientation activities are in line with the Settlement and Integration Programs goals and objectives.
• Provides orientation, information, assessment, referral services as required.
• Provides orientation services on a one-on-one basis or in group settings.
• Plan, develop, deliver, and evaluate orientation sessions taking in account client needs and engaging with other program staff for the planning and delivery of orientation sessions.
• Meet the targets to be achieved per year as outlined by the IRCC contract.
• Maintain and input data into the OCMS client database as well as the HARTs and iCARE databases as required and into hardcopy client files if required.
• Maintain MCC Calendar of activities up to date as per group orientation session activities scheduled.
• Stay current on all community services, particularly those often used by newcomer clients, to provide information and referrals.
• Develop and implement orientation and information materials along with assessment and evaluation tools.
• Facilitate orientation and training sessions and maintain accurate records of activities performed, and ensure proper documentation is maintained.
• Liaise, develop, and maintain rapport with community-based organizations and organizations serving immigrants. Engage guest speakers from the community for the Orientation information sessions as required.
• Assist clients with day-to-day settlement needs and access to services.
• Perform reception duties as required such as answering phones, greeting clients, booking Orientation Program appointments, and others as required.
• Ensure all deadlines for OCMS and iCARE database entry are met on a weekly and monthly basis as required.
• Arrange for language aids/interpreters/volunteers as required.
• Liaise with the immediate supervisor to keep them up to date with all issues and concerns with the program.
• Participate in regular program, team and organization meetings as required.
• Attend relevant community meetings as required.
• Attend professional development opportunities as required.
• Participate and attend outreaching activities as required.
• Other duties as assigned.
• **NOTE: Due to COVID, several of the tasks and responsibilities may be handled digitally online while working from home. While staff are working in-office, sickness and/or provincial regulations may require a hybrid model of online and in-person program & service delivery.

MCC CORE COMPETENCIES:1. LEADERSHIP

• Seeks to understand support and work toward MCC’s goals and objectives.
• Steps forward to address difficult issues and presents concerns constructively.
• Champions new and innovative approaches
• Develops commitment in others through participative decision making and empowerment.

2. COMMUNITY DEVELOPMENT

• Participates in sector specific committees and promotes MCC vision.
• Develops and nurtures a strong network of contacts by partnering with community agencies, ethno-cultural groups, and community committees.

3. CLIENT FOCUSED

• Demonstrates an understanding of internal and external clients and gives precedence to the needs of clients.
• Requests feedback and input from clients and uses it for continuous improvement.

4. TEAMWORK

• Demonstrates a readiness to assist others.
• Participates actively on teams, contributing ideas and suggestions towards meeting MCC goals.
• Is open to others’ ideas and supports team decisions.
• Demonstrates awareness and respect for others’ objectives and responsibilities.

5. POSITIVE COMMUNICATION

• Presents information and expresses ideas clearly through the spoken word; influences or persuades others
• Writes clearly and effectively to present ideas and to document activities.

6. MANAGING RELATIONSHIPS

• Attempts to resolve conflicts situations collaboratively and works toward win –win situations.
• Builds support for ideas or changes by developing and presenting logical arguments
• Motivates and generates commitment by tying ideas into the needs and goals of MCC and others.

7. ACCOUNTABILITY

• Acknowledges and assumes of responsibility for actions within the scope of their position with respect to their, program/services, clients, and the organization.

APPLICATION PROCESS

• We require a Resume and Cover letter in .doc or .pdf format, by email

THE MCC IS AN EQUAL OPPORTUNITY EMPLOYER AND WELCOMES ALL APPLICANTS FOR THIS POSITION; HOWEVER ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED TIMELINE OF THE RECRUITMENT PROCESS:Deadline to Submit Applications: 5:00pm, September 2nd, 2022Job Type: Full-timeSalary: $28.65 per hourSchedule:

• Day shift

Application Deadline: 2022-09-02Quick Apply

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