Patient Services Manager - Jobs in Windsor, ON

Job Description

Are you passionate about exceptional health care and driven by a desire to help others Interested in a rewarding career working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionalsWe are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:Attractive comprehensive compensation packages and benefitsValuable development opportunitiesMembership in a world class defined benefit pension plan.If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.Home and Community Care Support Services Erie St. Clair has a need for a Patient Services Manager as described below. Home and Community Care Support Services Erie St. Clair is committed to supporting healthcare in a manner that is consistent with patient and family centred care. Applicants are required to have a demonstrated understanding and commitment to this care philosophy. This position understands expectations around the quality and safety frameworks and participates in quality initiatives, gathering and analyzing information as required with a focus on the Heath Quality Ontario’s 6 quality dimensions. This position also requires a high degree of attention to detail and excellent time management skills. Preference will be given to candidates who are proficient in both official languages. Please note the initial portfolio assignment will be eRehab; however, portfolio assignment is subject to change based on organizational need. The position may be located at any three of our sites (Chatham, Sarnia or Windsor) within Home and Community Care Support Services Erie St. Clair and will be supporting home and community care deliverables in collaboration with our hospital partners. The Patient Services Manager may be required to work virtually and in office based on the needs of the organization. Travel is required between the sites of Home and Community Care Support Services Erie St. Clair.What will you doSelect, orient, educate, and provide overall supervision and mentorship of assigned Home and Community Care employees including patient service assistants and care coordinators utilizing performance management, coaching, and exercising progressive disciplinary measures when necessaryEnsure staff access and utilization of all available resources to maximize efficiency in the provision of service to patients including information and referral, assessment and linkage/access to community services and residential optionsAct as a resource to staff and assist care coordinators in problem solving, ethical dilemmas and dealing with complaints/concerns to facilitate the best possible resolutionAssist staff in change initiatives such as automation, reform measure implementations, and service provider transitions, etc.Work with colleagues to review and assign appropriate workload and adjust staffing to ensure efficient Home and Community Care operationsIdentify key elements for the success of the care coordinators in their job responsibilities and provide education and support in the development of identified core competenciesPromote care coordinator effectiveness by participating in care conferences and other patient focused supports (e.g. LTCH processes, hospital complex discharge rounds, ALC rounds, etc.) supporting all activities related to patient access and flow in collaboration with hospital and community partners.Foster ongoing development and education of staff, including identifying individual staff learning needs and recommending educational learning pathsTake a proactive approach to promoting positive moraleUtilize conflict resolution techniques when required including crucial conversations.Escalate appropriate organization or individual issues when requiredImplement reform initiatives and support staff while endorsing a flexible approach within the fast paced work environmentBe an effective and active participant in business process analysis and change management initiativesPromote constructive and collaborative working relationships through professionalism and positive promotion of Home and Community Care Support Services Erie St. Clair internally and externallyMaintain current knowledge of all relevant legislationRegularly review management reports for a variety of purposes including assisting in data integrity adherence, resource allocation strategies, case costing analysis, supply and equipment usage, service utilization trending and analysis, and market allocation complianceInterpret and explain Home and Community Care Support Services Erie St. Clair services and community supports to patients, family members, physicians, and the general publicContribute to the development and utilization of performance measurement and monitoring systems for areas of responsibility and for the organizationCarry out work in a spirit of collaboration and harmony with all staff and management group, respecting the unique role of each position and creating opportunities for effective interface between functional entitiesInterpretation and application of the ONA and CUPE collective agreementHealth and Safety responsibilities as set out in Occupational Health and Safety Framework PolicyOn-call duties related to area of responsibilityTravel may be required between the three sites of Home and Community Care Support Services Erie St. ClairOther duties as assignedWhat You Must HaveGraduate of an accredited university with a degree in nursing, health care, business, or other related fieldMaster’s Degree an assetPosition will include leading the eRehab team that leverage digital tools for patient care.Digital health experience would be an assetA minimum of 2 years managerial experience with demonstrated ability in effective leadership and use of interpersonal skillsPossess strong critical thinking skills with a positive solution focusExperience in a unionized healthcare and community care environment is an assetCurrent certification as a regulated health professional in Ontario is an assetTraining and/or certification in Lean Six Sigma and project management would be considered beneficialExcellent listening skills and an adaptive style of managingExcellent written and oral communication skills. Proficiency in French language is an assetMust be able to manage virtual teamsMust have demonstrated competency in the use of computer software systems particularly the use of Microsoft Office suite and digital health care systemsWhat would give you the edgeThis position requires a high degree of attention to detail and excellent time management skills.Preference will be given to candidates who are proficient in both official languages.What do I need to knowSTARTING DATE: As soon as possiblePOSITION STATUS: Permanent Full-TimeHOURS OF WORK: 37.5 hours per week (Flexible hours)SALARY RANGE: Commensurate with qualifications and experienceThis position will be expected to be onsite in the office or clinic location on a regular basis and/or as determined by the Employer. The successful applicant must be willing and able to attend onsite as required.How do I applyPlease visit www.HealthCareAtHome.ca to submit your cover letter and updated resume. Please have your documentation submitted by 4:30pm, October 19, 2022.By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Erie St. Clair who are participating in the selection process.All applications will be reviewed; however, only those selected for an interview will be contacted.Committed to Diversity and InclusionIn line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.Home and Community Care Support Services Erie St. Clair is an equal opportunity employer. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.As a condition of employment and in compliance with the Home and Community Care Support Services mandatory COVID-19 Vaccination Policy, all employees are required to be fully vaccinated against COVID-19. All staff are required to provide proof of vaccination with the following exceptions, in which case there would be a requirement to undergo regular COVID-19 rapid antigen screening tests:If there is a valid medical reason for not being fully vaccinated against COVID-19, documentation must be provided by a Medical Doctor or Nurse Practitioner and include the effective time-period for the medical reasonIf there is valid human rights grounds (e.g. religious beliefs), evidence must be provided in accordance with the Ontario Human Rights Code and deemed satisfactory to Home and Community Care Support ServicesQuick Apply

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